Robert Napier
Nichols,NY
Summary
Dynamic manager with a proven track record at Dip Stixx, excelling in team leadership and decision-making. Enhanced operational performance through strategic planning and effective budget management, achieving higher profit margins. Skilled in customer service and conflict resolution, fostering strong relationships for long-term success. Committed to driving continuous improvement and employee engagement.
Overview
1
1
Certification
Work History
Manager
Roy Rogers Franchise Company
- Drove motivation to boost employee work involvement and contribution.
- Accomplished multiple tasks within established timeframes.
- Established a well-structured, safe workplace for team members and guests.
- Increased customer satisfaction through immediate dispute resolution.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
General Manager
Dip Stixx
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Directed operations of a multi-talented group ensuring positive engagement and productivity.
- Achieved higher profit margins with effective strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assessed emerging market data to identify avenues for successful business growth.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant Operations Manager
Network Ambulance Transport
- Drove motivation to boost employee work involvement and contribution.
- Accomplished multiple tasks within established timeframes.
- Established a well-structured, safe workplace for team members and guests.
- Increased customer satisfaction through immediate dispute resolution.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Paramedic - Advanced Emergency Medical
Burlington County Community College
Paramedics 05.1990
EMT - Emergency Medical
Rowan College At Burlington County
Pemberton, NJ02.2000
Advanced Management On A Fire And Emergency Respon - Organizational Leadership
Burlington County Fire Academy
Westhamton , New Jersey 08.1999
Firefighters 2 - Advanced Technology of Fighting A Fire And Rescue
Burlington County Fire Academy
Westhamton, New Jersey 07.1989
Associate Degree In Business Management - Basic Understanding of All Aspects of Running A Bu
Burlington County Community College
Pemberton, NJ06.1988
Firefighters 1 - Basic Understanding of Fighting A Fire
Burlington County Firefighters Academy
Westhampton, New Jersey 05.1987
High School Graduation - General Studies
Woodbridge American High School
RAF Woodbridge , England 02.1986
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Decision-making
Accomplishments
Volunteer Firefighters
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by introducing Software for Type tasks.
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
- Area of certification, Company Name - Timeframe
- Area of expertise License - Timeframe
Timeline
Manager
Roy Rogers Franchise Company
General Manager
Dip Stixx
Assistant Operations Manager
Network Ambulance Transport
Paramedic - Advanced Emergency Medical
Burlington County Community College
EMT - Emergency Medical
Rowan College At Burlington County
Advanced Management On A Fire And Emergency Respon - Organizational Leadership
Burlington County Fire Academy
Firefighters 2 - Advanced Technology of Fighting A Fire And Rescue
Burlington County Fire Academy
Associate Degree In Business Management - Basic Understanding of All Aspects of Running A Bu
Burlington County Community College
Firefighters 1 - Basic Understanding of Fighting A Fire
Burlington County Firefighters Academy
High School Graduation - General Studies
Woodbridge American High School
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