Robert Nava
Moorpark,CA
Summary
Hard working, high energy customer service professional, eager to contribute my skill set to help future employer achieve maximum success. Proven track record of delivering exceptional customer experiences and optimized workflows while fostering customer satisfaction and team success. Adept at resolving issues and managing client inquiries while ensuring efficient event operations.
Seeking a dynamic role to leverage my expertise.
Overview
12
12
years of professional experience
Work History
Banquet Server
Four Seasons Hotel
07.2022 - Current
- Anticipate and prepare for guest needs, ensuring exceptional service and prompt resolution of concerns.
- Coordinate event setup, including linens, glassware, and table settings per client's detailed specifications.
- Provide friendly, courteous service to create memorable moments for guests.
- Manage multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Complete post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhere to all health and safety regulations while preparing and serving food and beverages.
Promotional Sales
Picnic Time
12.2021 - 02.2023
- Provided customers with exemplary customer service while fielding product questions and order details.
- Promoted store events such as promotional sales and limited-time offers, driving increased foot traffic and revenue.
- Assisted with the organization of store events, such as trunk shows and promotional sales, attracting new clientele and driving revenue growth.
- Supported the sales team with various sales projects.
- Performed data input, information processing, record keeping, transcription and data management.
Office Manager
A&R Carpet Cleaning
02.2015 - 11.2021
- Organized office operations and procedures, controlled all client and intra-office correspondence.
- Developed and maintained new office filing systems.
- Fostered customer relationships by ensuring all needs and questions were professionally addressed.
- Negotiated contracts and scheduled services while focusing on cost savings and quality.
- Physically assisted in the field with special projects.
- Provided exceptional customer service when addressing client inquiries or concerns.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Representative
Alladin Heating & Air
02.2013 - 02.2015
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
- Scheduled services with customers based on the scope of projects as well as available resources.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Generated invoices based on services performed and processed payments.
Education
General Education -
Moorpark College
Moorpark, CAHigh School Diploma -
Moorpark High School
Moorpark, CASkills
- Outstanding customer service
- Team player
- Clear communicator
- Punctual and reliable
- Good time management
- Adaptive problem solving
- Quality assurance
- Attention to detail
- Scheduling flexibility
- Proficient with Microsoft Word and Excel
Timeline
Banquet Server
Four Seasons Hotel
07.2022 - Current
Promotional Sales
Picnic Time
12.2021 - 02.2023
Office Manager
A&R Carpet Cleaning
02.2015 - 11.2021
Customer Service Representative
Alladin Heating & Air
02.2013 - 02.2015
General Education -
Moorpark College
High School Diploma -
Moorpark High School
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