Experienced with recruitment processes and candidate sourcing. Utilizes advanced screening techniques to identify best-fit candidates. Track record of building strong relationships with hiring managers to align recruitment strategies with organizational needs. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Hi, I’m
Robert Neal
Pflugerville
Summary
Overview
12
years of professional experience
Work History
Maersk Logistics & Services
Operations Manager
12.2022 - 08.2024
Job overview
- Provided a safe work environment
- Coordinated and planned man-power hours and cost
- Cut operating cost by 20% in a four month period
- Built efficient routes and maximized efficiency
- Oversaw progressive discipline
- Transitioned processes during Maersk’s acquisition of Pilot Freight
- Named Employee of the Quarter for the Central Texas region twice
- Streamlined logistics processes to enhance operational efficiency and reduce cycle times.
- Led cross-functional teams to implement process improvements, resulting in increased productivity.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reported issues to higher management with great detail.
FedEx Express
Truck Driver
06.2022 - 12.2022
Job overview
- Delivered packages efficiently
- Safety and customer service oriented
- Operated delivery vehicles safely and efficiently across designated routes.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety compliance.
- Managed timely pickup and delivery of packages, adhering to scheduled timelines.
- Collaborated with team members to optimize route planning and reduce transit times.
- Resolved customer concerns related to deliveries, enhancing overall service satisfaction.
- Implemented best practices for vehicle maintenance, contributing to fleet reliability improvement.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Builders FirstSource
Head Dispatcher
12.2020 - 12.2020
Job overview
- Ensured all safety procedures and protocols were followed, and listened to employees about new and better ideas
- Coordinated routes to maximize each drivers run
- Organized orders and maintained communication process with sales department to revise incorrect orders
- Communicated with 150+ internal and external customers daily
- Communicated with drivers to ensure they were up to speed on their routes and aware of any unusual circumstances
- Analyzed loads as they were handed out to compare with profit and loss
- Managed processes during BFS’s acquisition of Building Materials and Construction Solutions (BMC)
- Hired as Assistant Dispatcher and promoted to Head Dispatcher in six months
J.W. Materials, LLC
Operations Manager
11.2017 - 03.2020
Job overview
- Managed cement truck drivers including schedules, dispatch, training, discipline and coaching
- Served as the customer interface for service, complaints, new and repeat sales, site visits, pricing, project management, budget management, business analysis and vendor analysis
- Enforced company policies and DOT safety regulations
- Audited payroll
- Managed truck preventative maintenance and repairs
- Analyzed and evaluated key performance indicators (KPIs)
- Achieved productivity metrics
XPO Logistics
Freight Operations Supervisor
06.2012 - 11.2017
Job overview
- Managed 50 inbound and outbound semi-truck drivers, warehouse workers and customer service representatives
- Coordinated manpower including planning, scheduling, dispatch, training, discipline and coaching
- Customer service and solution oriented
- Enforced company policies and DOT safety regulations
- Analyzed and evaluated key performance indicators (KPIs)
- Achieved productivity metrics
Education
Illinois State UniversityNormal, Illinois
Bachelor of Science from Criminal Justice
01.2012
University Overview
Parkland CollegeChampaign, Illinois
Associate of Arts from Criminal Justice Sciences
01.2009
University Overview
Ranchview High SchoolIrving, Texas
High School Diploma
01.2006
University Overview
Skills
- Transportation management experience
- Supply chain management
- Familiarity with OSHA regulations
- Operational efficiency management
- Issue resolution analysis
- Operational efficiency enhancement
- Service excellence
- Cross-functional project leadership
- Project/program management
- Inventory management
- Comprehensive policy design
- Organizational strategy development
- Data-driven business analysis
- Efficient dispatch management
- Warehouse operations proficiency
- Pricing strategy development
- Proficient in negotiation techniques
- Distribution center experience
- Inventory management expertise
- Change implementation strategies
- Proven sales experience
- Sales support
- Organizational skills
- Microsoft Office
- Effective communication
- Management
- Talent acquisition
- Payroll
- Performance management
- Employee evaluation
- Performance coaching
- Team management
- Financial planning
- Supervising experience
- Interview facilitation
Accomplishments
Accomplishments
- Collaborated with team of 41 in the achievement of becoming Lean Six Sigma Bronze Certified. (XPO Logistics)
- Celebrated largest company bonus ever received by hourly employees (BFS)
- Quickly worked the ranks at JW Materials to become General Manager
Languages
English
Native or Bilingual
Timeline
Operations Manager
Maersk Logistics & Services
12.2022 - 08.2024
Truck Driver
FedEx Express
06.2022 - 12.2022
Head Dispatcher
Builders FirstSource
12.2020 - 12.2020
Operations Manager
J.W. Materials, LLC
11.2017 - 03.2020
Freight Operations Supervisor
XPO Logistics
06.2012 - 11.2017
Parkland College
Associate of Arts from Criminal Justice Sciences
Ranchview High School
High School Diploma
Illinois State University
Bachelor of Science from Criminal Justice