Robert Neeley
Decatur,GA
Summary
Sales professional with a strong background in customer relations, interpersonal skills and account management, honed at companies like Concrete Driveway Co and ECSI. Skilled in consultative approach, problem-solving acumen and negotiation. Committed to drive sales growth and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Outside Sales Manager
Concrete Driveway Co
Atlanta, GA
07.2024 - Current
- Excel at each phase of the sales process, from estimation to closing.
- Held discussions with vetted homeowners during territorial visits.
- Defined expectations to enhance customers' purchase decisions.
- Produced detailed cost assessments for residential customers.
- Finalized sales agreements and coordinated with production team for seamless execution.
Customer Service Representative
Logix Guru
Murrysville
03.2023 - 09.2023
- Managed 50-80 + calls daily while striving to meet quantitative metrics on customer satisfaction
- Handled inquiries on their balances, payment history, interest rates, loans, and purchases
- Troubleshooted any online access issues and assisted customers with changing their passwords
- Processed disputes for unauthorized charges, web banking, and de-escalated irate customers
- Leveraged MS Teams help-desk which helped to reduce customer hold time by 25%
Customer Service Advocate/Consultant
ECSI
Warrendale
05.2018 - 06.2022
- Served as a liaison on over 100 + calls daily to students, parents and educational institutions
- Processed student loan forms, payments and negotiated collection deals for delinquent accounts
- Provided financial aid advice, account management and online borrower support
- Tracked loan balances, payoffs, addressed complaints and documented all activity
- Fixed caller issues efficiently which resulted in a 10% increase in customer satisfaction
Technical Support Representative/Sales Representative
Alorica
Niles
01.2017 - 01.2018
- Addressed 75+ calls daily, emails, and online chat requests regarding customer technical problems
- Sold phone and tablet devices to new or existing customers through effective persuasion skills
- Identified hardware, software, and network issues by probing and using remote diagnostic tools
- Guided end-users through step-by-step solutions or alternative resources when appropriate
- Resolved over 90% of customer issues resulting in a 25% reduction of customer turn over
Customer Service Representative/Sales Consultant
AT&T
Boardman
06.2015 - 06.2016
- Handled 50-100 calls daily customer inquiries for billing, services, products, and promotions
- Sold DirecTV to new or existing customers
- Maintained working knowledge of various protocols, systems, and tools to assist customer requests
- Administered all sales, returns, balancing and collection procedures based on AT&T guidelines
- Outperformed DirecTV sales by 25% which led to increased profitability
Business Development/Sales Representative
Sims Buick GMC Nissan
Warren
05.2014 - 05.2015
- Managed all phone inquiries, set sales appointments, and provided after sale support
- Addressed all follow up activity on the internet, un-sold traffic, credit, pricing, and lease renewals
- Promoted new services, products and deals successfully contributing to the customer revisit rate
- Sold leased or financed vehicles in addition to slightly owned cars to new or existing customers
- Increased car sales by 25 units per month resulting in 15% revenue growth
- Number #1 in Trumbull
Inside Sales Representative
VXI
Youngstown, Ohio
01.2012 - 01.2014
- Overseen 50-75 daily inquiries from customers regarding products, services and availability
- Explained value of services by building rapport
- Sold DirecTV and AT&T using consultative approach to diagnose each customer's unique needs
- Provided world class support to ensure satisfaction
- Exceeded sales goals by resolving customer issues
Regional Sales Associate
Adirondack
Long Island City, NY
12.2008 - 12.2011
- Sold office furniture to educational institutions in an assigned region
- Collaborated with clients to find out their specific requirements
- Presented proposals and negotiated pricing contracts with vendors for best terms possible
- Overcame objections quickly and closed deals
- Grew NYS educational contract by $250,000 in 12 months
Education
BA - Biblical Theology
Bethel Bible Institute
NY12-2026
AA - Biblical Theology
Bradley Bible College
OHSkills
- MS Office
- CRM
- MS Teams
- Oracle
- Help desk
- Consultative Sales
- Product Knowledge
- Client Relations
- Customer Education
- Staff Training
- Account Management
- Customer Service
- Territory management
- Customer acquisition
- Verbal and written communication
- Sales funnel management
Timeline
Outside Sales Manager
Concrete Driveway Co
07.2024 - Current
Customer Service Representative
Logix Guru
03.2023 - 09.2023
Customer Service Advocate/Consultant
ECSI
05.2018 - 06.2022
Technical Support Representative/Sales Representative
Alorica
01.2017 - 01.2018
Customer Service Representative/Sales Consultant
AT&T
06.2015 - 06.2016
Business Development/Sales Representative
Sims Buick GMC Nissan
05.2014 - 05.2015
Inside Sales Representative
VXI
01.2012 - 01.2014
Regional Sales Associate
Adirondack
12.2008 - 12.2011
BA - Biblical Theology
Bethel Bible Institute
AA - Biblical Theology
Bradley Bible College
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