ROBERT NELSON
Junior Network Engineer and Tier 3 Service Desk Engineer
Deatsville,Alabama
Summary
Detail-oriented and driven Junior Network Engineer and Tier 3 Service Desk Engineer with a strong foundation in enterprise-level networking. Skilled in configuring, deploying, and supporting routers, switches, VLANs, and network security solutions. Demonstrated success in supporting large-scale infrastructure and assisting senior engineers in maintaining reliable, high-performance networks. Proficient in Cisco technologies, technical documentation, and hardware support.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Junior Network Engineer
BITI Recap
Montgomery, AL
03.2024 - Current
- Company Overview: Intelligent Technology, LLC - Wood River Federal - Montgomery, AL
- Supported the design and implementation of network infrastructure for global clients, including configuration and testing of Cisco switches and routers.
- Assisted in managing and maintaining multimillion-dollar networking hardware in data centers and remote locations.
- Participated in rack-and-stack activities, fiber and copper cabling, and port mapping using Visio.
- Designed IP-VLANs, network topologies, rack elevations, and port connections, then collaborated with senior engineers for final documentation before uploading configuration files to SharePoint.
- Installed and supported 32 nodes at Burlington ANG Base (VT), including 4 Core Nodes and 28 Access/Distribution Nodes; ensured cable management, accurate labeling, and comprehensive documentation for future maintenance.
- Assisted with site survey at Stewart ANG Base (NY), delivering a detailed Network Discovery Checklist covering topology (physical/logical), device inventory, IP schema, power/HVAC configuration, and capacity planning.
- Assisted troubleshooting Layer 2/3 network issues during implementation and post-deployment phases.
- Intelligent Technology, LLC - Wood River Federal - Montgomery, AL
Client Support Engineer/IT Field Support Technician
HEWLETT-PACKARD
Montgomery, AL
11.2020 - 03.2024
- Work with external clients to resolve network connectivity issues with printers, also perform break-fixes to resolve issues.
- Work collaboratively to replace irreparable or end-of-life (EOL) hardware.
- Worked with Silent 7 support team for multiple banks to resolve reported errors and bugs on newly released software and assist in deployment of release fixes.
- Recommended corrective action and optional courses of action to help upset customers with respect to the cost of repair, equipment value, equipment age, and possible upgrades.
Tier 3 Service Desk Engineer
PALOMAR INSURANCE CORPORATION
Montgomery, AL
09.2017 - 11.2020
- Provided on-site and remote support to roughly 150 employees to resolve daily issues (login, email, phones, network printers, connectivity to cloud based applications, etc.).
- Managed Active Directory to create new user accounts, security groups, file share, OU's etc.
- Office 365 Administrator- Setup email accounts, managed users, groups, and passwords, assigned licenses, created security groups and distribution groups.
- Administrator for Citrix DDC creation services to manage and create new virtual machines.
- Deployed Dell Wyse ThinOS clients to a 150-end user environment.
- Performed routine IT related maintenance by schedule (monitor, health check, update).
- Set up Cisco AnyConnect Secure Mobility Client for VPN access.
- Enforced SSO, 2factor Authentication - Identity and Access Management (Duo Security) (Ping Id).
- Help implement and install Thread Advice & kowb4 Security Awareness Training.
- Provided first-level support for network connectivity and desktop issues for over 100 users.
- Manage cloud-based barracuda spam filtering applications to help minimize the amount of spam.
- Managed content filtering using Cisco Meraki Appliance.
- Traveled to new 5000-sq-ft Atlanta office to install new routers, POE switches, access points, VoIP phones, and server rack, completing project in within 3 days.
Computer Systems Analyst
SERVISFIRST BANK
Birmingham, AL
12.2014 - 09.2017
- Created and deployed custom Windows 10 image to 400+ workstations using BMC client management.
- Scheduled relevant updates and patches to all workstations.
- Coordinated maintenance windows to deploy updates to all servers.
- Created new user accounts, enabled, updated group policy settings, and served as Office 365 administrator.
- Collaborated with vendors to troubleshoot hosted applications.
- Facilitated equipment and software training.
- Entrusted as lead trainer for BMC client management solution, educating all staff latest patches, updates, and accurate machine count for audit purposes.
- Served as admin for checkpoint firewall for threat prevention, whitelisting/blacklisting URLs for end users.
- Scheduled maintenance windows to install updates to critical and noncritical servers.
- Demonstrated strengths in equipment procurement and asset management, ensuring up-to-date inventory.
Education
Bachelor of Science - undefined
Troy University
12.2026
Skills
- TCP/IP
- DNS
- DHCP
- VLANs
- VPN
- Subnetting
- Cisco routers
- Cisco switches
- Firewalls
- Wireless access points
- Wireshark
- Putty
- SolarWinds
- Microsoft Visio
- SharePoint
- OSPF
- SNMP
- FTP
- HTTP/S
- Windows Server
- Cisco IOS
Certification
- Microsoft Certified Azure Administrator Associate, 995842268
- CompTIA Security+ Certification, COMP001021914370
- CompTIA Cybersecurity Analyst (CySA+), COMP001020590127
- CCNA, CSCO14555369
Security Clearance
Secret Level DOD Security Clearance
Timeline
Junior Network Engineer
BITI Recap
03.2024 - Current
Client Support Engineer/IT Field Support Technician
HEWLETT-PACKARD
11.2020 - 03.2024
Tier 3 Service Desk Engineer
PALOMAR INSURANCE CORPORATION
09.2017 - 11.2020
Computer Systems Analyst
SERVISFIRST BANK
12.2014 - 09.2017
Bachelor of Science - undefined
Troy University
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