Robert Newton
Canton,OH
Summary
Dynamic hospitality professional with a proven track record at United Concessions Group, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through attentive service and effective problem-solving. Skilled in cash handling and maintaining high cleanliness standards, contributing to a welcoming environment and increased repeat customer rates.
Overview
15
15
years of professional experience
Work History
Hospitality Team Member
United Concessions Group
Green OH
04.2024 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Maintained high standards of cleanliness and organization in all guest areas, ensuring welcoming environment.
- Supported kitchen staff during peak hours, ensuring timely delivery of high-quality food.
- Increased repeat customer rates with personalized guest interactions and attentive service.
Garda World Security
Security Officers
Canton, OH
06.2010 - 04.2024
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Maintained high standards of cleanliness and organization in all guest areas, ensuring welcoming environment.
- Supported kitchen staff during peak hours, ensuring timely delivery of high-quality food.
- Increased repeat customer rates with personalized guest interactions and attentive service.
Education
Associates - Culinary
Johnstown University
Johnstown, PA05.1967
General Studies -
Lincoln High
Ellwood City, PA05.1964
Skills
- Strong teamwork
- Food safety awareness
- Reliability and punctuality
- Initiative and Self-motivation
- Customer service focus
- Professional appearance
- Cash handling proficiency
- Problem-solving skills
- Hospitality services
- Problem-solving
- Customer service
- Time management
- Computer skills
- Multitasking Abilities
- Phone and email etiquette
- Detail-oriented
- Effective planning
- Customer service management
- Staff training
- Conflict management
- Team supervision
- Cash handling
- Invoicing and billing
- POS systems
- Data entry
- Business development
- Front office management
- Event coordination
- File management
- Office organization
- Payment processing
- Staff supervision
- Two-way radio operation
- Quality assessment
- Transportation arrangements
- Operations management
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Computer literacy
- Goal setting
- Professionalism
- Interpersonal communication
Accomplishments
I owned a auto detailing business for 37 years. The name of it was Auto Protect tect. I had up to 11 people working with me to complete different auto detailing jobs that were scheduled. Then there were technicians that installed stereo, rust terminators, sunroofs, and graphics.
Timeline
Hospitality Team Member
United Concessions Group
04.2024 - Current
Garda World Security
Security Officers
06.2010 - 04.2024
Associates - Culinary
Johnstown University
General Studies -
Lincoln High