Robert Nguyen
Bellflower,CA
Summary
Strategic General Store Manager with more than 15 years of expertise developing the skills to handle all sorts of situations with confidence. An astute professional experienced in the retail industry. Versatile Store Team Leader with strong background overseeing operations, sales, merchandising and expense. Led team of employees by training on procedures, customer service and selling skills. Boosted sales by updating store merchandise frequently, creating eye-catching layouts, displaying promotional signage in high-traffic areas and staff training on products and promotions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Route Service Representative
Quest Diagnostics
Anaheim, CA
05.2024 - Current
- Ensured safe driving practices by following all applicable laws and adhering to company policies.
- Utilized GPS navigation systems efficiently in order to locate deliveries quickly without wasting time.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Collected various specimens from medical facilities during scheduled (Routine) and emergency pickups (Stat).
- Contacting Medical Facilities about inquires and communicating concerns to come up with a solution
Driver
Uber Eats
12.2023 - Current
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Delivered or picked up mail and packages for customers or employees.
General Store Manager
Petco
Whittier, CA
02.2022 - 12.2023
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Leader
Petsmart
Long Beach, CA
04.2012 - 02.2022
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Interviewed and hired qualified employees to provide top-quality service.
- Dealt with customer complaints and rectified product and service issues.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
Merchandising Inventory Manager
Office Depot Inc
Los Angeles, CA
06.2009 - 04.2012
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Associate Lead With Keys
Staples
Long Beach, CA
01.2007 - 05.2009
- Operated cash register.
- Maintained store and maintained appearance.
- Set up visually appealing promotional displays.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Responded to safety and loss prevention incidents.
- Organized in-store promotional events.
Education
Some College (No Degree) - Autobody Repair
Long Beach City College
Long Beach, CASkills
- Team development
- Leadership development
- Mentoring and coaching
- Customer relationships
- Merchandising
- Loss prevention
- Policy execution
- Employee management
- Store growth planning
- Problem resolution
- Multitasking
- Troubleshooting
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Led team to achieve top 100 out of over 1600 twice in the company, earning recognition from upper management and financial reward.
- Exceeded sales goals by an average of 40% in 2023
- Consistently maintained high customer satisfaction ratings.
- Promoted from Presentation Manger to Operation Manager, in less than 12-months
Certification
- Forklift driver, Petsmart - 2012-2021
- PIT Trainer - 2013-2021
Timeline
Route Service Representative
Quest Diagnostics
05.2024 - Current
Driver
Uber Eats
12.2023 - Current
General Store Manager
Petco
02.2022 - 12.2023
Assistant Store Leader
Petsmart
04.2012 - 02.2022
Merchandising Inventory Manager
Office Depot Inc
06.2009 - 04.2012
Associate Lead With Keys
Staples
01.2007 - 05.2009
Some College (No Degree) - Autobody Repair
Long Beach City College
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