Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Robert Nichols

Sherwood,AR

Summary

Resourceful Quality Assurance Engineer well-versed in producing strong test cases and scripts for manual and automated testing. Skillful in training quality assurance staff, evaluating performance and improving procedures. Team-oriented and results-focused polished in helping developers spot and resolve issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Quality Assurance Engineer

Dassault Falcon
Little Rock, AR
10.2019 - Current
  • Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
  • Provided training sessions for new members of the Quality Assurance team on best practices and tools used in QA testing.
  • Analyzed customer feedback to identify areas of improvement in product quality.
  • Performed root cause analysis on identified defects in order to determine corrective action plans.
  • Coordinated cross-functional teams during release cycles to ensure timely completion of tasks within established deadlines.
  • Evaluated existing processes within the Quality Assurance department and recommended improvements where necessary.
  • Created detailed reports on the results of quality assurance tests conducted.
  • Collaborated with production team members to help team create and deliver high quality, cutting-edge products.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Created and maintained database of common and known testing defects.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.

Production Manager

NewtForce
Sherwood, AR
07.2019 - Current
  • Coordinated with suppliers to ensure timely delivery of materials and components.
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Maintained accurate records of production data such as labor costs, output, and quality control results.
  • Monitored employee attendance records and took disciplinary action when appropriate.
  • Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
  • Analyzed production processes to identify areas for improvement in efficiency and cost savings.
  • Managed budgets related to purchasing materials or hiring additional personnel.
  • Monitored the daily operations of the production team, providing guidance and support as needed.
  • Developed performance metrics to track progress against established goals.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.
  • Conducted regular meetings with staff to discuss progress and address any issues or concerns.
  • Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.

Senior Production Liaison

Dassault Falcon
Little Rock, AR
11.2005 - 05.2019
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.
  • Maintained up-to-date records of all interactions with customers or clients.
  • Prepared detailed documents outlining project plans, timelines and budgets.
  • Developed and maintained effective relationships with internal and external stakeholders.
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
  • Responded promptly to queries from customers or other stakeholders regarding services provided.
  • Created reports to monitor progress on projects and initiatives.
  • Supported the implementation of new technologies designed to improve customer experience.
  • Compiled data from multiple sources for use in presentations or reports.
  • Ensured compliance with relevant legislation when carrying out liaison activities.
  • Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
  • Provided advice on best practices, policies and procedures relating to liaising duties.
  • Identified opportunities for improvement in processes and procedures related to liaison activities.
  • Managed resources effectively by delegating tasks among team members according to their strengths.
  • Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
  • Collaborated and spoke with entities both inside and outside of the business.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Implemented strategies to take advantage of new opportunities.

Education

High School Diploma -

North Pulaski High School
Jacksonville, AR
05-1992

Skills

  • Automated testing
  • Software testing expertise
  • Software Development Lifecycle
  • Cross-Functional Team Collaboration
  • Mastery of quality processes
  • User Acceptance Testing
  • Data Validation
  • Testing efficiency
  • Quality processes
  • QA reporting
  • System Administration
  • Quality assurance analysis
  • Audit Coordination
  • Understanding of evaluation methodologies
  • Performance Tracking
  • Test Plan Development

Affiliations

  • Enjoy the outdoors, fellowship with others and cooking
  • Competive spirit
  • Family time is very important

References

References available upon request.

Timeline

Quality Assurance Engineer

Dassault Falcon
10.2019 - Current

Production Manager

NewtForce
07.2019 - Current

Senior Production Liaison

Dassault Falcon
11.2005 - 05.2019

High School Diploma -

North Pulaski High School
Robert Nichols