Robert Nichols
Sherwood,AR
Summary
Resourceful Quality Assurance Engineer well-versed in producing strong test cases and scripts for manual and automated testing. Skillful in training quality assurance staff, evaluating performance and improving procedures. Team-oriented and results-focused polished in helping developers spot and resolve issues. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Quality Assurance Engineer
Dassault Falcon
Little Rock, AR
10.2019 - Current
- Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
- Provided training sessions for new members of the Quality Assurance team on best practices and tools used in QA testing.
- Analyzed customer feedback to identify areas of improvement in product quality.
- Performed root cause analysis on identified defects in order to determine corrective action plans.
- Coordinated cross-functional teams during release cycles to ensure timely completion of tasks within established deadlines.
- Evaluated existing processes within the Quality Assurance department and recommended improvements where necessary.
- Created detailed reports on the results of quality assurance tests conducted.
- Collaborated with production team members to help team create and deliver high quality, cutting-edge products.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Created and maintained database of common and known testing defects.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Production Manager
NewtForce
Sherwood, AR
07.2019 - Current
- Coordinated with suppliers to ensure timely delivery of materials and components.
- Developed and implemented production schedules to ensure timely completion of projects.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Managed budgets related to purchasing materials or hiring additional personnel.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Developed performance metrics to track progress against established goals.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
Senior Production Liaison
Dassault Falcon
Little Rock, AR
11.2005 - 05.2019
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Maintained up-to-date records of all interactions with customers or clients.
- Prepared detailed documents outlining project plans, timelines and budgets.
- Developed and maintained effective relationships with internal and external stakeholders.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
- Created reports to monitor progress on projects and initiatives.
- Supported the implementation of new technologies designed to improve customer experience.
- Compiled data from multiple sources for use in presentations or reports.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Managed resources effectively by delegating tasks among team members according to their strengths.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Collaborated and spoke with entities both inside and outside of the business.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
Education
High School Diploma -
North Pulaski High School
Jacksonville, AR05-1992
Skills
- Automated testing
- Software testing expertise
- Software Development Lifecycle
- Cross-Functional Team Collaboration
- Mastery of quality processes
- User Acceptance Testing
- Data Validation
- Testing efficiency
- Quality processes
- QA reporting
- System Administration
- Quality assurance analysis
- Audit Coordination
- Understanding of evaluation methodologies
- Performance Tracking
- Test Plan Development
Affiliations
- Enjoy the outdoors, fellowship with others and cooking
- Competive spirit
- Family time is very important
References
References available upon request.
Timeline
Quality Assurance Engineer
Dassault Falcon
10.2019 - Current
Production Manager
NewtForce
07.2019 - Current
Senior Production Liaison
Dassault Falcon
11.2005 - 05.2019
High School Diploma -
North Pulaski High School
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