Robert Nichols
Glendive ,MT
Summary
Proactive Group Home Manager with extensive experience in staff motivation, conflict resolution, and maintaining a safe and organized environment. Known for enhancing customer satisfaction and achieving departmental goals through strategic planning and performance monitoring. Skilled in emergency response, inventory management, and cross-training employees for maximum team performance.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of a Group Home
Easter Montana Industries
07.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Firefighter
Glendive Fire Department
08.2019 - 02.2021
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Assisted in prevention of fires through public education programs.
Education
High School Diploma -
Brainerd High School
Brainerd, MN05-1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Performance Evaluations
- Decision-Making
- Multitasking
- Staff Training
- Goal Setting
- Reliability
- Emergency Response
Certification
- Montana Driver's License
- First Aid Certification
- CPR/AED Certification
- Certified Medical Assistant (CMA)
- Home Health Aide (HHA) Certification
CCP
I do have a state issued Concealed carry permit
Timeline
Firefighter
Glendive Fire Department
08.2019 - 02.2021
Manager of a Group Home
Easter Montana Industries
07.2016 - Current
High School Diploma -
Brainerd High School
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