Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Robert Nichols

Winsted,CT

Summary

Accomplished Sales Manager with a proven track record at Nichols Sporting Goods, enhancing client satisfaction and loyalty through exceptional customer service and relationship building. Expert in sales strategy development and team leadership, achieving significant revenue growth. Skilled in problem-solving and teamwork, ensuring operational excellence and client trust.

Overview

36
36
years of professional experience

Work History

Sales Associate

Torrington Ford
03.2020 - Current


  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Developed strong rapport with customers and created positive impression of business.
  • Performed cash, card, and check transactions to complete customer purchases.

Manager of Operations

Montano Shea Funeral Home
01.2011 - 02.2020

Managed part time staff

Sales Associate

Torrington Toyota
01.2008 - 12.2010
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Sales Manager

Nichols Sporting Goods
06.1989 - 12.2007
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Education

General Studies -

Gilbert High School
Winsted, CT
06.1986

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Relationship building
  • Store opening and closing
  • Sales expertise

Timeline

Sales Associate

Torrington Ford
03.2020 - Current

Manager of Operations

Montano Shea Funeral Home
01.2011 - 02.2020

Sales Associate

Torrington Toyota
01.2008 - 12.2010

Sales Manager

Nichols Sporting Goods
06.1989 - 12.2007

General Studies -

Gilbert High School
Robert Nichols