Summary
Overview
Work History
Education
Skills
Certification
Assessments
Ready To Work
Work Authorization
Personal Information
Timeline
Generic

Robert Nickson

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ramp Agent

Southwest Airlines
06.2023 - 02.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 or 7 daily flights.

Independent Contractor

Uber And Lyft
03.2022 - 06.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Call Center Agent

The Chicago Lighthouse
09.2021 - 03.2022
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Case Auditor

Housing Authority of Cook County
02.2021 - 08.2021
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Planned and executed follow-up audits at appropriate intervals.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Followed established auditing processes to meet internal and regulatory requirements.

Security Officer

Allied Universal Security Services, Systems and Solutions
04.2019 - 09.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Barista / Shift Lead

Starbucks
09.2015 - 01.2019
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.

Retail Sales Associate

UNIQLO
09.2016 - 05.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

High school or equivalent -

Hyde Park Academy High School
Chicago, IL
06.2017

Skills

  • Sales (5 years)
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Customer Service (5 years)
  • Shift Supervisor
  • Microsoft Office
  • Cash Handling
  • Excel
  • English
  • Microsoft Powerpoint
  • Microsoft Outlook
  • Security
  • Typing
  • Word
  • Organizational Skills
  • Stocking
  • Time Management
  • Barista Experience
  • CCTV
  • Law Enforcement
  • Retail Sales
  • Surveillance

Certification

  • Food Handler, 09/01/15, Present
  • PERC Card, 08/01/19, Present

Assessments

  • Customer Focus & Orientation, Highly Proficient, 01/01/20
  • Call Center Customer Service, Completed, 07/01/19
  • Attention to detail, Proficient, 12/01/20
  • Call center customer service, Completed, 07/01/19
  • Work style: Reliability, Familiar, 11/01/19
  • Basic computer skills, Completed, 11/01/19
  • Customer service, Highly Proficient, 05/01/20

Ready To Work

True

Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: True

Timeline

Ramp Agent

Southwest Airlines
06.2023 - 02.2024

Independent Contractor

Uber And Lyft
03.2022 - 06.2023

Call Center Agent

The Chicago Lighthouse
09.2021 - 03.2022

Case Auditor

Housing Authority of Cook County
02.2021 - 08.2021

Security Officer

Allied Universal Security Services, Systems and Solutions
04.2019 - 09.2020

Retail Sales Associate

UNIQLO
09.2016 - 05.2018

Barista / Shift Lead

Starbucks
09.2015 - 01.2019

High school or equivalent -

Hyde Park Academy High School

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Robert Nickson