Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Robert Nicolio

Hagerstown,MD

Summary

Dynamic operations leader with a proven track record at Backup Beverage, specializing in operational efficiency and financial analysis. Expert in vendor negotiation and performance evaluation, I drive cost-saving initiatives while fostering teamwork and collaboration. Committed to enhancing service quality and achieving strategic goals through innovative policy development and employee training.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Director of Operations

Backup Beverage
Frederick, Maryland
10.2017 - Current
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established operational guidelines and identified opportunities for improvement.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.

Restaurant Owner

The Inn at Montross
Montross, VA
06.2015 - 07.2017
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Established standards for quality control, customer service, health and safety regulations.
  • Produced detailed documentation to outline potential worker issues.
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Assisted staff by serving food and beverages or bussing tables.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Developed menus that featured local ingredients while meeting customer demands.
  • Trained new employees to perform duties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.

Operations Manager

Hop and wine Beverage
Sterling, VA
05.2012 - 07.2015
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed scheduling, training and inventory control.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Operations Manager

Premium Distributors of Virginia
Chantilly, VA
01.2004 - 05.2012
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Tracked and replenished inventory to maintain par levels.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created detailed reports on the performance of individual departments within operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Enforced federal, state, local and company rules for safety and operations.

Police Officer

Fairfax City Police Department
Fairfax, VA
06.1999 - 01.2004
  • Conducted traffic stops in accordance with departmental protocol.
  • Responded to emergency calls for service and provided assistance as needed.
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Organized crime scene investigation, collected evidence, and interviewed witnesses.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
  • Counseled victims of domestic violence regarding available resources and legal options.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Prepared detailed reports on incidents and arrests made.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Performed CPR and other rescue techniques on individuals in medical emergencies.
  • Investigated suspicious persons or activities to determine if criminal activity was present.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Maintained order during civil disturbances or protests.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
  • Arrested suspects following established procedures while exercising caution and good judgment.

Education

Criminal Justice Degree Police Academy - Police Academy

LCCJA
Leesburg, VA
01-1999

Some College (No Degree) - Criminal Justice

Pennsylvania State University
University Park, PA

Skills

  • Operational management
  • Financial analysis
  • Inventory control
  • Vendor negotiation
  • Policy development
  • Regulatory compliance
  • Employee training
  • Performance evaluation
  • Customer service
  • Budget management
  • Cost control
  • Performance analysis
  • Process improvements
  • Business management
  • Training management
  • Supplier monitoring
  • Operational efficiency
  • Performance improvement
  • Needs assessment
  • Goal setting
  • Teamwork and collaboration
  • Cost analysis and savings
  • Team building
  • Purchasing and planning
  • Time management
  • Business growth initiatives
  • Profit and loss accountability
  • Proficient in [software]
  • Verbal and written communication
  • Budgeting and cost control
  • Staff management
  • Staff training
  • Adaptability and flexibility
  • Sales management

Affiliations

  • Coach little league
  • BBQ catering
  • Fundraising for little league
  • setup beer and wine festivals

Certification

  • Fork lift certification
  • level 2 Cicerone

Languages

English
Professional

References

References available upon request.

Timeline

Director of Operations

Backup Beverage
10.2017 - Current

Restaurant Owner

The Inn at Montross
06.2015 - 07.2017

Operations Manager

Hop and wine Beverage
05.2012 - 07.2015

Operations Manager

Premium Distributors of Virginia
01.2004 - 05.2012

Police Officer

Fairfax City Police Department
06.1999 - 01.2004

Criminal Justice Degree Police Academy - Police Academy

LCCJA

Some College (No Degree) - Criminal Justice

Pennsylvania State University

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Robert Nicolio