Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBERT NIYONSHUTI

Spokane,WASHINGTON

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Party Time Waiter

HOTEL DES MILLES COLLINES
01.2022 - 04.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handling customers request referring to appropriate managers if needed
  • Ensuring customers satisfaction thought contrary of dining area mainly thought quickly response time

Receptionist

RANDMARK SWITES HOTEL ;Kigali Rwanda
01.2021 - 04.2023
  • Greeting and directing guest and Checking Guests in andout using computerized system.
  • Providing guests with information about local

attractions interest.

  • Sometimes serving in a bar and restorentent
  • Answering telephones and direct the guests to the appropriate association . Will transfers a call to an associate's voice mailbox when the associate is not available.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk in clients
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Field Service Technician

Save The Children International
03.2018 - 03.2019
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.

Field Supervisor

CBM/ CFGB Canadian Food GrainBank
02.2014 - 03.2017
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.

SECTOR AGRONOMISTY

Gisagara District
03.2011 - 03.2013
  • Improved crop yields by implementing innovative soil management and fertilization techniques.
  • Enhanced the efficiency of irrigation systems for better water conservation and crop growth.
  • Conducted comprehensive research on pest control methods to reduce crop losses due to infestations.
  • Collaborated with interdisciplinary teams to develop sustainable farming practices for long-term agricultural success
  • Collaborated with interdisciplinary teams to develop sustainable farming practices for long-term agricultural success.

Education

Bachelor of Science - Agricultural Business

UNIK ( University of Kibungo)
RWNDA
12.2021

Skills

  • Order Management
  • Order Accuracy
  • Dining area maintenance
  • Menu Recommendation


Person
skills

Lungues: kinyarwanda ,french, English

Communication skills : skills : good person organization ,i have previously been self employed and an ampler worked with others in both employee and employer position and hight quality of coordinating more peoples in organization

Organisation /Managelial skills : good person organization ,i have previously been self employed and an ampler worked with others in both employee and employer position and hight quality of coordinating more peoples in organization

JOB -related skills : Willing and able to work as part of team or Independantyl with or without supervisor

- Willing and able to work long and add sitting and standing in different shifts independently or with team

-Googd Interperson skills

-Good problem solving skills

-

Certification

- COMMUNICATION SKILLS

- SOIL CONSERVATION

- FARMING GOD'S WAY

Timeline

Party Time Waiter

HOTEL DES MILLES COLLINES
01.2022 - 04.2024

Receptionist

RANDMARK SWITES HOTEL ;Kigali Rwanda
01.2021 - 04.2023

Field Service Technician

Save The Children International
03.2018 - 03.2019

Field Supervisor

CBM/ CFGB Canadian Food GrainBank
02.2014 - 03.2017

SECTOR AGRONOMISTY

Gisagara District
03.2011 - 03.2013

Bachelor of Science - Agricultural Business

UNIK ( University of Kibungo)
ROBERT NIYONSHUTI