Robert Nothwang
Lakeside,CA
Summary
Dynamic leader and problem-solver with extensive experience at El Cajon Ford Pro Elite, adept in vehicle diagnostics and fostering customer relations. Excelled in fleet management, enhancing service delivery by implementing preventive maintenance, which significantly contributed to operational efficiency. Known for exceptional teamwork and communication skills, consistently exceeding performance goals.
Overview
23
23
years of professional experience
Work History
Commercial Fleet Service Advisor
El Cajon Ford Pro Elite
07.2024 - Current
- Participated in continuous training programs to stay current on industry advancements and provide optimal service strategies for clients'' fleets.
- Promoted sales of appropriate services, parts and accessories by accurately identifying customer's service needs.
- Created comprehensive reports on fleet performance metrics for upper-level management review and decision-making processes.
- Served as a liaison between clients and technicians, facilitating clear communication to resolve issues promptly.
- Advised customers on care of vehicle and value of maintaining vehicle in accordance with manufacturers' specifications.
- Coordinated repairs for consistent quality, ensuring all vehicles met safety standards and requirements.
- Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
- Improved fleet efficiency by implementing preventive maintenance schedules and monitoring vehicle performance.
- Consistently met or exceeded departmental goals and objectives, contributing to the success of the company''s fleet servicing operations.
- Conducted regular inspections of fleet vehicles for adherence to safety regulations, minimizing risks associated with non-compliance penalties.
- Developed strong relationships with customers, earning repeat business through exceptional service experiences.
- Enhanced customer satisfaction with timely service delivery and clear communication of repair needs.
- Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
- Analyzed fleet data to identify trends in vehicle performance issues, suggesting proactive solutions to prevent downtime.
Service Advisor
El Cajon Ford
08.2021 - Current
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Streamlined communication between service departments to improve overall client experience.
- Resolved service issues promptly, maintaining positive customer relationships.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
General Manager
Aurum Assembly Plus, Inc
02.2010 - 08.2021
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Streamlined operational processes by implementing best practices.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled equipment maintenance and quality control evaluations.
- Conducted root cause analysis of component failures, implementing corrective actions to prevent future occurrences.
- Evaluated potential suppliers and negotiated contracts, ensuring high-quality components at competitive prices.
- Optimized component sourcing strategies, resulting in cost savings and improved supplier relationships.
- Led regular safety meetings driving awareness around proper handling procedures minimizing workplace accidents.
- Managed warranty claims for defective components by liaising with customers, suppliers, and internal stakeholders effectively resolving disputes promptly.
- Supported quality assurance efforts by adhering to industry standards and best practices for component manufacturing.
- Maintained accurate documentation of component specifications, enabling quicker identification of issues during troubleshooting processes.
- Implemented lean manufacturing principles to reduce waste and improve overall productivity within the facility.
- Enhanced component reliability by conducting thorough inspections and maintenance procedures.
- Streamlined inventory management for faster component retrieval, reducing downtime in production lines.
- Actively participated in continuous improvement initiatives, contributing to a more efficient and effective work environment.
- Applied functional knowledge and troubleshooting abilities to isolate and diagnose diverse faults.
- Kept robust spare parts inventory based on expected needs to minimize downtime.
- Enhanced financial accuracy by implementing efficient accounting processes and procedures.
- Improved financial reporting accuracy by implementing advanced accounting procedures and techniques.
- Prepared and reviewed monthly reconciliations to ensure accuracy of accounting records.
- Oversaw accounting, budgeting, and financial reporting.
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
- Entered invoice into accounting software for payment.
- Maintained accurate records of all transactions, updating the accounting system regularly.
- Efficiently posted payments and adjustments in accounting system.
Service Advisor
House of Motorcycles
01.2006 - 12.2008
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Streamlined communication between service departments to improve overall client experience.
- Resolved service issues promptly, maintaining positive customer relationships.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
Service Advisor
RideNow Powersports
07.2004 - 01.2005
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Resolved service issues promptly, maintaining positive customer relationships.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor
Alba Action Sports
01.2002 - 07.2004
- Resolved service issues promptly, maintaining positive customer relationships.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Material Handler
Schwan's Food Service
01.2002 - 01.2003
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Education
Diploma - General Studies
West Hills High School
Santee, CA06.2001
Skills
- Vehicle diagnostics
- Service scheduling
- Fleet management software
- Safety awareness
- Documentation management
- Quality assurance monitoring
- Forklift operation
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Dependable and consistent
- Reliability
- Excellent communication
- Troubleshooting skills
- Decision-making
- Heavy lifting
- Relationship building
- Customer relations
- Team building
- Visual inspection
- Professionalism
- Quality control
- Preventive Maintenance
- Work estimation
Timeline
Commercial Fleet Service Advisor
El Cajon Ford Pro Elite
07.2024 - Current
Service Advisor
El Cajon Ford
08.2021 - Current
General Manager
Aurum Assembly Plus, Inc
02.2010 - 08.2021
Service Advisor
House of Motorcycles
01.2006 - 12.2008
Service Advisor
RideNow Powersports
07.2004 - 01.2005
Service Advisor
Alba Action Sports
01.2002 - 07.2004
Material Handler
Schwan's Food Service
01.2002 - 01.2003
Diploma - General Studies
West Hills High School
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