Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Ochoa

San Antonio

Summary

Professional with strong background in quality assurance, skilled in identifying and resolving software issues to ensure optimal performance. Adept in test planning, automation, and manual testing, with keen eye for detail and focus on continuous improvement. Known for excellent collaboration skills and results-driven approach, adaptable to evolving project requirements. Reliable team player with methodical mindset, consistently delivering high-quality outcomes.

Overview

7
7
years of professional experience

Work History

Senior Quality Assurance Analyst – Lead, Senior Assistant Vice President

Wells Fargo N.A.
03.2024 - Current
  • Lead and perform practices to perform advanced quality assurance and self-assurance activities.
  • Perform advanced, comprehensive regulatory or high-risk reviews.
  • Identify risk and problem areas and recommend improvement.
  • Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution.
  • Mentor less experienced colleagues and assist with their development.
  • Provide guidance regarding documentation and resolution requirements.
  • Communicate overall process or transaction quality.
  • Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.
  • Customer Remediations – Transaction Quality Control Team

Senior Customer Resolution Consultant, Assistant Vice President

Wells Fargo N.A.
03.2022 - 03.2024
  • Provide resolution of highly sensitive customer inquiries and complaints and participate in comprehensive reviews including research of findings and propose resolution recommendations.
  • Determine appropriate course of remedial action, conduct investigative steps to fully identify the issues, and research product information, terms, conditions, or contracts.
  • Review complex transactions, process gaps, or research that require in-depth evaluation and special handling.
  • Collaborate with executives, Legal, relationship managers, and other internal partners or business lines to resolve highly sensitive customer inquiries and complaints.
  • Mediation Program

Research/Remediation Analyst – Team Lead

Wells Fargo N.A.
07.2018 - 03.2022
  • Led as a mentor and as a Team Lead to team members. Assist with their development and growth.
  • Participated in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
  • Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
  • Participate in executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations and business groups.
  • NBBC CAST/Executive Office

Education

BBA - Business Administration And Management

University of Houston
Houston, TX
05-2026

Skills

  • 7 years of Analytics Experience
  • 8 years of Management and Leadership Experience
  • Quality control tests
  • Strong analytical mind
  • 7 Years of Business Execution activities in Implementation and Project Management experience of Policies and Procedures
  • 8 years of Risk Mitigation and Issue Management experience
  • 10 years of banking and financial institution experience
  • Quality assurance background
  • 5 years of Audit and Risk evaluation experience
  • 6 years of Quality Assurance experience
  • Team leadership
  • In-depth technical knowledge
  • Employee supervision

Timeline

Senior Quality Assurance Analyst – Lead, Senior Assistant Vice President

Wells Fargo N.A.
03.2024 - Current

Senior Customer Resolution Consultant, Assistant Vice President

Wells Fargo N.A.
03.2022 - 03.2024

Research/Remediation Analyst – Team Lead

Wells Fargo N.A.
07.2018 - 03.2022

BBA - Business Administration And Management

University of Houston

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