Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robert O’Donnell

Maricopa,AZ

Summary

Confident and highly organized individual with more than 24 years working as a Service Advisor in dealership setting, With good multi-tasking abilities. Works well with clients to deliver high levels of satisfaction.

Overview

34
34
years of professional experience

Work History

Service Adviser

AutoNation Toyota Tempe
Tempe, AZ
01.2021 - 02.2022

Service Advisor

Penske Automotive Group Inc.
Tempe, AZ
05.1995 - 09.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained average of 3.2 hours per repair order customer pay.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Detail Technician

Detail Pros
Scottsdale, AZ
02.1988 - 04.1995
  • Was owner operator with 3 employees doing mainly retail work performed with quality with very high level of satisfaction.

Education

Midland High School
Midland, TX
05.1983

Skills

  • Insurance Knowledge
  • Product Knowledge
  • Vehicle Maintenance
  • Vehicle Inspection
  • Product Sales
  • Invoice Preparation
  • Customer Complaint Resolution
  • Appointment Setting
  • New Product Information
  • Invoice Processing
  • Scheduling
  • Invoicing
  • Client Needs Assessment

Accomplishments

  • Collaborated with team of 6 in the development of employee satisfaction and department communication.

Timeline

Service Adviser

AutoNation Toyota Tempe
01.2021 - 02.2022

Service Advisor

Penske Automotive Group Inc.
05.1995 - 09.2020

Detail Technician

Detail Pros
02.1988 - 04.1995

Midland High School

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