Robert Olson
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Mayo Clinic Health System, excelling in patient communication and meticulous attention to detail. Adept at implementing quality improvement initiatives and proficient in medical software, I foster strong relationships and drive operational efficiency, ensuring optimal patient experiences and successful outcomes.
My personal experience of having had a life saving organ transplant at Mayo Clinic led me to feel the desire to give back to the people who had saved me, and coming to working at Mayo has been wonderful. But now the opportunity to give back to this institution at the level of actually being a part of an organ transplant team would be to me the greatest gift that I could ever imagine. If I am granted the opportunity to contribute to my fellow man at this level you will find my commitment to excellence to be 110%.
Overview
35
35
years of professional experience
Work History
General Services Specialist
Mayo Clinic Health System
06.2024 - Current
- Provide information and assistance to patients and visitors to get them to their desired locations and appointments on time
- Assisted team members in executing routine tasks with attention to detail.
- Collaborated with colleagues to ensure compliance with safety protocols.
- Repair and maintain all the wheelchairs for the Phoenix Campus
- Distribute clean instruments and scopes to all of the clinics and pick up soiled instruments and scopes and return them to Central Sterile Processing Department
Real Estate Broker Associate
EXP Realty
10.2002 - 07.2022
- Negotiated contracts ensuring favorable terms for clients in diverse real estate transactions.
- Advised clients on market trends, pricing strategies, and property evaluations to maximize returns.
- Developed comprehensive marketing plans utilizing digital platforms to enhance property visibility.
- Mentored junior agents, providing guidance on client management and industry best practices.
- Implemented technology solutions for CRM systems improving client communication efficiency.
- Built lasting relationships with clients through trustworthiness, professionalism, and genuine interest in their success.
- Coordinated appointments to show marketed properties.
- Continuously sought opportunities for personal and professional growth through ongoing education, training, and certification programs.
- Coordinated efficient closing processes by working closely with attorneys, inspectors, appraisers, lenders, and title companies.
Executive Vice President, Board of Directors COO
Azron Medical Technology
07.1991 - 01.1998
- As co-founder and visionary my role was to write the business plan and raise sufficient capital to take our idea from a note pad to a functioning company
- Spearheaded strategic initiatives to enhance product development and market penetration.
- Directed cross-functional teams to align operations with corporate objectives and improve efficiency.
- Implemented innovative processes that streamlined workflows and reduced operational costs.
- Cultivated partnerships with key stakeholders to drive growth and expand service offerings.
General Manager
Kona Kai Club
11.1988 - 06.1991
- Directed operational strategies to enhance productivity and efficiency of a Multi use Hotel, Resort, and Marina
- Oversaw budget management, ensuring financial goals aligned with organizational objectives.
- Implemented performance metrics to track and improve employee performance effectively.
- Developed training programs to elevate staff competencies and foster professional growth.
- Over saw the winding down of the facility and it activities for the purpose of redeveloping the property into a five star resort
Senior Account Executive
EF Hutton
04.1980 - 06.1988
- Developed and maintained strong client relationships to maximize investors returns
- Analyzed personal and institutional accounts to align client objectives and expectations with service offerings.
- Analyzed market trends to identify new business opportunities for clients.
- Created tailored financial solutions that met diverse client needs and expectations.
Education
No Degree - Accounting And Finance
DePaul University
Chicago, IL06-2026
Skills
- Effective organizational skills
- Maintaining patient confidentiality
- Efficient appointment management
- Medical software proficiency
- Patient communication
- Meticulous attention to detail
- Healthcare terminology
- Quality improvement initiatives
- Proficient in Microsoft Office Suite
- Digital record management
- Experience with Epic Systems
Timeline
General Services Specialist
Mayo Clinic Health System
06.2024 - Current
Real Estate Broker Associate
EXP Realty
10.2002 - 07.2022
Executive Vice President, Board of Directors COO
Azron Medical Technology
07.1991 - 01.1998
General Manager
Kona Kai Club
11.1988 - 06.1991
Senior Account Executive
EF Hutton
04.1980 - 06.1988
No Degree - Accounting And Finance
DePaul University