Robert Olsonoski
New Orleans,LA
Summary
Experienced change management professional with 30+ years in utilities, specializing in process improvement, stakeholder engagement, and technology integration. Skilled in coaching teams, driving system adoption, and enhancing organizational performance. Expertise in IT transformations and leadership development to boost workforce agility and efficiency. Certified Prosci Practitioner & Six Sigma Black Belt with a proven record of delivering business impact. Fluent in Spanish.
Overview
2026
2026
years of professional experience
Work History
Storm Response Logistics (seasonal)
Entergy Corp.
2001 - 2023
- Led crisis logistics operations for major storm response events, overseeing large-scale staging sites for personnel and equipment
Other Entergy Roles (prior to 2002)
Entergy Corp.
1990 - 2001
- Project Manager, Transition to Retail Open Access in Texas
- Engaged with both internal and external stakeholders to gather requirements, manage expectations, and ensure Regulatory compliance
- Coordinated issue resolution between functional areas
- Supervisor, Customer Invoicing
- Supervisor, Remittance Processing Center
- Industrial Recruiter, Economic Development
- Analyst, co-generation studies
Change Management Consultant
Lakuna Consulting
01.2023 - Current
- Played a key role in driving change adoption for a high-impact Outage Management System (OMS) replacement, supporting 3,000+ Corporate, Field and a Union employees through structured change strategies
- Enhanced the Change Management and Training approach to enhance workforce readiness, contributing to high adoption levels as measured by user engagement, help desk trends, and leadership feedback
- Developed and executed a phased, strategic communications plan aligned with project milestones and stakeholder needs to reduce resistance and foster engagement
- Designed and delivered a comprehensive training portfolio, including instructor-led training, eLearns, webinars, and training videos, in collaboration with system vendors and client subject matter experts
- Provided supervisor coaching and structured post-go-live support through webinars, live Q&A sessions, and on-site engagements, enabling long-term sustainability through change champions
- Re-engaged by the Cybersecurity team to conduct role assessments, clarifying responsibilities, optimizing execution, and aligning roles with strategic objectives
- Developed 2025 Objectives and Key Results (OKRs) to enhance operational efficiency and risk management
- Re-engaged for the development of training, templates, and documentation to establish and formalize best practices for the newly revamped Office of Change Management
- Conducted a comprehensive assessment of the go-live rollout for new customer-facing CRM features at a municipal Midwest utility, providing expertise to improve adoption and operational readiness
Senior Project Manager, Utility Work Management
Entergy Corp.
01.2019 - 01.2022
- Implemented change management strategies to support a transformative IT investment portfolio, driving adoption and operational alignment across business units
- Partnered with external consultants to embed structured change methodologies, ensuring sustainable adoption practices and measurable business impact
- Led post-implementation change management for Salesforce Field Service, conducting impact analyses, user testing, and targeted training to optimize system utilization
- Embedded with frontline teams post-go-live, identifying adoption barriers and deploying data-driven interventions to enhance workforce engagement
- Defined IT system enhancement requirements to address performance gaps and usability challenges
- Designed and facilitated a coaching program for frontline supervisors, equipping them with tools to navigate resistance, drive behavioral change, and sustain digital transformation efforts
- Facilitated cross-functional collaboration, resolving misalignments between work practices and new technology
- Worked with stakeholders to bridge operational gaps and align system capabilities with evolving business needs
- Applied data-driven coaching methodologies within the Work Management System, driving measurable improvements in daily customer commitments and priority work completion rates
Senior Analyst, Business Services Operations Support
Entergy Corp.
01.2014 - 01.2018
- Led process improvement initiatives to resolve sales tax data errors in SAP and Taxware, streamlining cross-functional responses to state tax audits and exemptions and improving compliance
- Facilitated problem-solving workshops, clarifying roles, enhancing accountability, and reinforcing process ownership to drive efficiency in tax-related workflows
Business and Systems Manager
Entergy Corp.
01.2007 - 01.2013
- Established the Entergy Lighting organization and developed the comprehensive Lighting Business Plan
- Facilitated workshops with stakeholders to map out processes, resolve competing priorities, and build consensus on future-state processes
- Secured executive sponsorship for an enterprise-wide process improvement initiatives
- Orchestrated cross-functional collaborations for execution of sales campaigns and regulatory filings
Project Manager, Six Sigma
Entergy Corp.
01.2004 - 01.2006
- Led Six Sigma initiatives to optimize Utility Operations and Phone Centers, identifying inefficiencies, mitigating risks, and improving compliance with evolving regulations
- Projects included error reduction in SAP customer master data, enhancing phone center performance analysis, improving the credit disconnect process, and resolving unbilled lighting accounts
- Designed and delivered an introductory Six Sigma course to build internal capability and partnered with Tulane School of Business to apply data-driven insights for Shared Services improvements
Project Manager, Business Transformation
Entergy Corp.
01.2002 - 01.2003
- Conducted an organizational audit with C-Suite executives to diagnose and resolve functional challenges related to matrix management
- Facilitated leadership alignment by addressing conflicting expectations and advancing the CEO's strategic vision
- Designed a cultural change proposal aimed at strengthening accountability, responsiveness, and transparency
Education
MBA - Finance
Tulane University
New Orleans, LABachelor of Science - Mechanical Engineering
Southern Methodist University
Dallas, TXSkills
- Adept at embedding within all levels of an organization to influence change, foster alignment, and drive sustainable adoption
- Skilled in coaching, training, and demonstrating best practices for process and system adoption, driving efficiency and engagement
- Skilled at aligning IT solutions with business needs
Languages
Spanish
Native or Bilingual
Timeline
Change Management Consultant
Lakuna Consulting
01.2023 - Current
Senior Project Manager, Utility Work Management
Entergy Corp.
01.2019 - 01.2022
Senior Analyst, Business Services Operations Support
Entergy Corp.
01.2014 - 01.2018
Business and Systems Manager
Entergy Corp.
01.2007 - 01.2013
Project Manager, Six Sigma
Entergy Corp.
01.2004 - 01.2006
Project Manager, Business Transformation
Entergy Corp.
01.2002 - 01.2003
Storm Response Logistics (seasonal)
Entergy Corp.
2001 - 2023
Other Entergy Roles (prior to 2002)
Entergy Corp.
1990 - 2001
MBA - Finance
Tulane University
Bachelor of Science - Mechanical Engineering
Southern Methodist University
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