ROBERT OLSZANOWSKI
Lakewood,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. My attention to detail and organizational skills will be useful in helping to maintain and improve the quality of service expected as a Quality Assurance Specialist.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Department of Veterans Affairs
Golden, CO
04.2024 - Current
- Ensured the precision of product documentation by promptly identifying faults and initiating corrective measures
- Conducted regular internal audits to recognize non-conforming issues
- Analyzed data from inspection results for trends in order to recommend process improvements
- Ensured QA procedures were followed by monitoring employee performance and addressing non-compliance as necessary
- Prepared reports to communicate results of quality inspection activities to management
- Investigated customer complaints and deficiency reports, identifying causes and providing evidence of solutions to appropriate authorities
Program Support Assistant
Department of Veterans Affairs
Golden, United States
07.2023 - Current
- Provide administrative and program support to ensure the smooth operation of the department
- Assist with organizing and maintaining files, preparing documents and reports, and coordinating meetings and events
- Enhanced efficiency by collaborating closely with colleagues, resulting in streamlined workflow and prompt task completion
- Utilize knowledge of MS Office to create and update documents, spreadsheets, and presentations
- Support program managers in the implementation and monitoring of programs and initiatives
- Assist with data collection and analysis to evaluate program effectiveness and identify areas for improvement
- Maintain accurate records and documentation, ensuring compliance with departmental policies and procedures
- Provide excellent customer service to internal and external stakeholders, addressing inquiries and resolving issues in a timely manner
- Contribute to team projects and initiatives, collaborating with colleagues to achieve departmental goals
- Assumed additional duties in responding to inquiries regarding hearing aid product information, improving overall communication within the organization.
Materials Handler
Sawtst, llc
Golden, United States
10.2018 - 07.2023
- Performs administrative duties in support of supply/inventory ordering in an office and/or warehouse environment
- Provides direct technical e-mail and telephone support for DLC Telehealth section staff and care coordinators to resolve order and shipping issues for veterans
- Telehealth support requires knowledge of order placement and order fulfillment production systems such as remote order entry systems, purchase orders, order certification, adjustments, and issues
- Places orders for medical assisted devices or accessories; receives orders from medical staff
- Utilizes shipping documents and applies product knowledge to customer requests to determine accurate order descriptions and quantities
- Evaluates returned and refused orders for accuracy and timeliness by verifying the shipping address, distribution method, and/or associated billing information
- Cultivated a strong understanding of supply and inventory systems, distribution, and shipping/postal methods and regulations.
- Conducts refurbishment procedures on telehealth equipment for redistribution to veterans
- Assists in inventories and analysis to maintain appropriate stock levels
- Skilled in handling a wide range of mail/parcel processing tasks across various delivery services including U.S Postal Service, United Parcel Service, Fed-Ex.
- Uses spreadsheets or database software to initiate, maintain, or dispose of electronic records in accordance with standard operating procedures.
Warehouse Lead
BR Surgical
Jacksonville, United States
12.2014 - 02.2018
- Led a crew in the accomplishment of assigned projects and daily operational functions through the delegation of tasks and thorough follow-up for confirmation of completion
- Responsible for accurate and timely processing and preparation of all outgoing and incoming shipments in accordance with established criteria
- Maintain a cycle count program in order to effectively identify and correct problems related to inventory inaccuracy
- Perform physical receipt, identification, examination, classification, acceptance and disposition of materials and equipment in the warehouse
- Quality assurance during receiving process utilizing catalogs, drawings, and related documents to assure expected specifications and identify obvious equipment defects
- Made determinations of acceptability or rejection based on comparing data to item description, conditions, quantities, accompanying documents (invoice/bill-of-lading/purchase order) and criteria such as physical appearance, functionality, overages/shortages, incorrect model number
- Performs administrative duties in support of supply/inventory ordering in an office and/or warehouse environment
Education
Diploma -
First Coast High School
06.2008
Skills
- Adaptability
- Ability to Work in a Team
- Quality Assurance
- Administrative Support
- MS Office
- Attention to Detail
- Organizational Skills
Timeline
Quality Assurance Specialist
Department of Veterans Affairs
04.2024 - Current
Program Support Assistant
Department of Veterans Affairs
07.2023 - Current
Materials Handler
Sawtst, llc
10.2018 - 07.2023
Warehouse Lead
BR Surgical
12.2014 - 02.2018
Diploma -
First Coast High School
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