ROBERT ONEILL
FULTON,NEW YORK
Summary
To grow my leadership career, and be able to successfully lead an organization to constant growth, goal alignment, attainment and operational excellence. I have over 20 years of successful leadership roles, in multiple capacities, and I would like to grow my skillset, while utilizing my skills to develop a successful organization.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Upstate Imports
11.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Store Team Leader
Party City
07.2021 - 11.2023
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Transferred, created and received stock orders to guarantee product stability.
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Designed improvement plans.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
Multi Unit Territory (District) Manager
Spectrum
11.2020 - 07.2021
- Supervised 8-16 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Modeled best practices for sales and customer service.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Academy Coach
WALMART
02.2016 - 11.2020
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan store layouts or design displays
- Managed teams of 350+ associates and leaders, throughout multiple units in NYS areas
Multi Unit RGM Training Coach
STAR PARTNER ENTERPRISES
06.2015 - 02.2016
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Oversee an area of 8 stores with up to 100 associates and leaders throughout
- Train, Mentor and Coach new management and associates for multiple units within upstate NY
- Develop training plans and sustainability of management within multi unit stores
- Oversee 4 units during understaffed times (Salina St, Watertown, Cicero, Fort Drum) while Territory Manager- 7 stores
District General Manager
ARBYS
06.2012 - 06.2015
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Manage up to 12 units from Rochester to Syracuse to maintain proper operational excellence
- Hire, recruit, train and develop all levels of store leadership
Store Team Leader
TARGET
02.2009 - 06.2012
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Manage team of 250 associates within store
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
Education
Business Management -
UNIVERSITY OF WASHINGTON
SEATTLE, WASHINGTON05.2010
High School Diploma -
KENTWOOD HIGH SCHOOL
COVINGTON, WASHINGTON06.2006
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Decision-Making
- Relationship building and management
- Relationship building and rapport
- Team Collaboration
- Mentoring and Coaching
- Goals and performance
- Operations
- Verbal and written communication
- Sales Leadership
Timeline
Business Development Manager
Upstate Imports
11.2023 - Current
Store Team Leader
Party City
07.2021 - 11.2023
Multi Unit Territory (District) Manager
Spectrum
11.2020 - 07.2021
Academy Coach
WALMART
02.2016 - 11.2020
Multi Unit RGM Training Coach
STAR PARTNER ENTERPRISES
06.2015 - 02.2016
District General Manager
ARBYS
06.2012 - 06.2015
Store Team Leader
TARGET
02.2009 - 06.2012
Business Management -
UNIVERSITY OF WASHINGTON
High School Diploma -
KENTWOOD HIGH SCHOOL
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