Robert Ontiveros
Alamo,TX
Summary
Dynamic leader with a proven track record at El Valle Canteen, adept in operations management and team building. Excelled in enhancing client relations and boosting employee retention through innovative strategies, achieving significant performance improvements. Skilled in problem resolution and effective communication, consistently driving business growth and operational excellence.
Customer-oriented General Manager with 28 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
48
48
years of professional experience
1
1
Certification
Work History
General Manager
El Valle Canteen
10.2022 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
General Manager
South Texas Canteen
12.2004 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Branch Manager
AVS Services Ltd.
09.1996 - 01.2005
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Evaluated and negotiated contracts to procure favorable financial terms.
Grocery Manager
Globe Supermarket
07.1988 - 08.1996
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Ensured compliance with local health regulations through diligent sanitation practices and staff training.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Implemented customer feedback system to identify areas for improvement in service and product selection.
- Enhanced vendor relationships, ensuring timely delivery and quality products.
- Improved store layout for easier navigation and more pleasant shopping experience.
- Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Warehouse Forklift Operator
Johnson Ropa Usada
06.1987 - 07.1988
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
- Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
Delivery Driver
McAllen Bag & Supply
05.1986 - 06.1987
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved delivery accuracy by diligently checking orders before departure.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Department Supervisor
Hall Foundries
11.1978 - 05.1986
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Oversaw daily operational performance of cleaning department team.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Loader
Harvest Queen Mill & Elevator
05.1976 - 10.1978
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Assisted in organizing and stocking products in warehouse.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed warehouse operations and verified proper shipment procedures.
Education
High School Diploma -
Kress High School
Kress, TX05-1976
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Training and development
- Efficient multi-tasker
- Verbal and written communication
- Motivation
- Client relations
- Performance improvement
- Recruitment
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 71% growth of customer base.
- Supervised team of 14 staff members.
Affiliations
- Texas Merchandising Vending Association
- National Automatic Merchandising Association
Certification
- Forklift Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Gym Workouts
- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- I like working with my hands and fixing things
- Dancing
- I participate in a variety of outdoor recreational activities
Timeline
General Manager
El Valle Canteen
10.2022 - 04.2024
General Manager
South Texas Canteen
12.2004 - 09.2022
Branch Manager
AVS Services Ltd.
09.1996 - 01.2005
Grocery Manager
Globe Supermarket
07.1988 - 08.1996
Warehouse Forklift Operator
Johnson Ropa Usada
06.1987 - 07.1988
Delivery Driver
McAllen Bag & Supply
05.1986 - 06.1987
Department Supervisor
Hall Foundries
11.1978 - 05.1986
Loader
Harvest Queen Mill & Elevator
05.1976 - 10.1978
- Forklift Certification
High School Diploma -
Kress High School
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