Shift Lead
Walgreens
2009 - 2026
- Managed daily store operations during assigned shifts in a high-volume retail environment.
- Performed opening and closing manager responsibilities, including store security procedures and end-of-day operations.
- Maintained accountability for cash handling, safe management, deposits, register balancing, and financial reconciliation.
- Coordinated workflow and provided direction to team members during shifts to maintain efficient operations and customer service standards.
- Trained and supported new employees on store procedures, operational processes, and customer service expectations.
- Assisted customers with purchases, returns, product inquiries, and issue resolution.
- Supported inventory management through receiving, stocking, merchandising, stock rotation, and warehouse deliveries.
- Maintained store appearance through recovery, front-facing merchandise, organization, and cleanliness standards.
- Assisted pharmacy operations by supporting checkout functions and customer transactions during peak periods.
- Contributed to a store recognized as a top-performing location within its region.