Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Robert Ortiz

Las Vegas,NV

Summary

To find an IT Analyst position where I can use my business experience, strong people skills, technical writing skills, and over 20 years of hardware and software troubleshooting experience, to help delivery premium IT services to an employer offering opportunities for advancement.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Help Desk Support

University Medical Center
05.2009 - Current
  • Provided technical support and training for Windows OS, AS/400, Pacs, EHR applications such as Mckesson and EPIC, Microsoft Office suite, PC hardware, Remote access and VPN connectivity, printers and peripherals, and proprietary healthcare and web based applications over the phone, e-mail, or in person.
  • Advised teammates in other job classifications and IT supervisory staff on a wide range of issues including root cause analysis for major technology outages, application support solutions and best practices, system requirements for upgrade projects, and preparations for IT customer support plans for new systems going live.
  • Wrote IT Support documentation and instruction manuals for technical staff and end users.
  • Trained new Support Analysts and assisted Jr. technicians.

Webmaster/Founder

Breedcichlids.com
08.2013 - 03.2020
  • Developed a website as a sole proprietor for selling live freshwater tropical fish shipped overnight to all 50 states
  • Within 6 months increased traffic to 2,500 unique monthly hits using
  • SEO optimization, web marketing techniques and fresh content
  • Curently ranked on the first page of Google for many key terms next to much larger pet retailers

IT Support Analyst II

MGM-Mirage Corporation
07.2005 - 03.2009
  • Responsible for providing IT support to 22 major gaming properties for many applications and operating systems.
  • Assisted all departments with logon and network access issues, printer problems, database connectivity issues, smart phone configurations, and more.
  • Played a lead role in the design and implementation of IT support plans for major proprietary hospitality and gaming applications.
  • Trained new technicians

IT Support Manager

Silver State Helicopters
12.2004 - 06.2005


  • Led a small team of Desktop and Help Desk professionals to serve 18 locations in the western United States.
  • Performed Administration duties to include: Backup services, Norton Enterprise virus, account administration, file/share security, sonicwall VPN configuration, and website updates.

IT Contractor

Spherion, Kraft Foods
01.2004 - 12.2004

PC Technician

Alliant Event Services
02.2003 - 12.2003

Computer Consultant – Sole Proprietor

Gurutek Computer Services
01.2000 - 01.2002
  • Computer consultant for small and medium-sized businesses in the Las Vegas valley.

Network Support Technician

Cashman Equipment
01.2001 - 10.2001

Desktop Support Technician

Sunrise Hospital And Medical Center (Contractor)
06.2000 - 09.2000

Lead PC Technician

Computer Renaissance
05.1999 - 12.1999
  • Repaired laptops, desktops, and printers in the service department.


Technical Support Specialist

Microage
01.1998 - 01.1999

Education

MBA - IT Management

Western Governor's University - (Current Student)
Las Vegas, NV
05.2024

Bachelor's of Science - Biological Science

UNLV
Las Vegas, NV
2016

Associates of Science - Biological Science

College of Southern Nevada
Las Vegas, NV
2011

No Degree - Electronics

Electronics Technical Core
Great Lakes, IL
1996

Skills

  • Hardware – Ability to troubleshoot and repair any brand of PC or laptop Extensive experience with Dell and IBM laptops and desktops
  • Strong IT customer support skills Able to identify common IT problems, plan solutions, and document resolution steps for both end-users and technical staff
  • Advanced knowledge of installing, diagnosing, and troubleshooting PC hardware devices, including peripherals to include printers, scanners, iPads, Tablets, and cell phones
  • OS – Windows XP/2000/7/8/10, Windows 2000/2003/2016 Server, MAC OS X
  • Application Operation and Support – Microsoft Word, Excel, Powerpoint, Office 365
  • Help Desk Tools - CA Service Desk, Service Now, Remedy
  • Automation Tools - Solar Winds, Microsoft endpoint configuration manager, Tanium
  • Remote Tools - BeyondTrust, SCCM, Checkpoint VPN, Harmony
  • Plan and create account and permissions in Active Directory
  • Configure network protocols, VPN, TCP/IP, DHCP, DNS, IIS, cabling, hubs, switches, router configuration, backup services, Sophos enterprise virus protection
  • Web & Graphics – Experience designing graphics for web and commercial printing Includes brochures, logos, business card design, and web graphics
  • Website design, SEO optimization, HTML, experience building shopping carts for websites

Certification

Microsoft Certified Professional -70-290 Managing and Maintaining a Windows Server Environment

Hobbies

Chess, computers, hiking, fishing, cooking, camping, golf, archery. 

Timeline

Webmaster/Founder

Breedcichlids.com
08.2013 - 03.2020

Help Desk Support

University Medical Center
05.2009 - Current

IT Support Analyst II

MGM-Mirage Corporation
07.2005 - 03.2009

IT Support Manager

Silver State Helicopters
12.2004 - 06.2005

IT Contractor

Spherion, Kraft Foods
01.2004 - 12.2004

PC Technician

Alliant Event Services
02.2003 - 12.2003

Network Support Technician

Cashman Equipment
01.2001 - 10.2001

Desktop Support Technician

Sunrise Hospital And Medical Center (Contractor)
06.2000 - 09.2000

Computer Consultant – Sole Proprietor

Gurutek Computer Services
01.2000 - 01.2002

Lead PC Technician

Computer Renaissance
05.1999 - 12.1999

Technical Support Specialist

Microage
01.1998 - 01.1999

MBA - IT Management

Western Governor's University - (Current Student)

Bachelor's of Science - Biological Science

UNLV

Associates of Science - Biological Science

College of Southern Nevada

No Degree - Electronics

Electronics Technical Core

Similar Profiles

CREATE PROFILE
Robert Ortiz