Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Timeline
Receptionist
Robert Ortiz

Robert Ortiz

New London,CT

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, time management and problem-solving.

Overview

28
28
years of professional experience

Work History

Delivery Driver

United Parcel Service, UPS
11.2002 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Customer Service Representative

Jaypro Sports LLC
04.2003 - 02.2014
  • Promoted to manager position to train and supervise 5+ customer service representatives.
  • Cultivated atmosphere in which customers enjoy high levels of service and employees are motivated to perform at optimal level.
  • Scheduled staff to ensure 100% coverage at all time.
  • Data entry, follow up calls on back-orders and estimates, generate weekly sales reports and analysis.
  • Collaborated with Product Development Team and held training sessions on new products and system changes.
  • Assisted in trade shows, photo shoots and sporting events.
  • Actively listened to consumers needs and concerns while providing customer care and solutions.

Treasurer (Volunteer)

Oasis of Restoration
06.2009 - 04.2012
  • Manage financial activities of congregation including income and revenue, expenses and disbursements, payroll.
  • Make deposits, supervise and manage timely payment of operating expenditures.
  • Manage financial operating budget.
  • Provide monthly financial reports to senior Pastor, trustees and board members.
  • Bookkeeping, journal entry, strategic planning, analysis of income and revenue.
  • Arrange audits / review of financial records, supply data and statements to accountant.
  • Planned and managed annual budgets and upcoming expenses.

Office Manager

Doshi Diagnostic Imaging Services
07.1995 - 12.1998
  • Manage radiology department, supervised and trained staff as needed. Worked closely with on site Doctors and radiology technicians to ensure patients appointments and healthcare are meet.
  • Maintained effective positive patient, co-worker relationships by addressing problems head-on and implementing successful corrective actions as needed.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel and equipment.

Education

Some College (No Degree) - Business Administration And Management

Mitchell College
New London, CT

Some College (No Degree) - Psychology

Middlesex Community College
Middlesex, CT

Some College (No Degree) - Spanish Language And Literature

Universidad Interamericana
Guayama, PR

Some College (No Degree) - Computer Installation And Repair Technology

TCI College of Technology
Manhattan, NY

Skills

  • Problem solving skills
  • Team building & Training
  • Cost-Reduction Strategies
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Order Fulfillment
  • Customer Service Enhancement
  • Front-End Supervision
  • Website Developer
  • Proficient in QuickBooks, Office Word, Excel, PowerPoint, Dreamweaver, Photoshop
  • Data Entry

Languages

Bilingual: English / Spanish – Verbal/Written

References

Furnished upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Treasurer (Volunteer)

Oasis of Restoration
06.2009 - 04.2012

Customer Service Representative

Jaypro Sports LLC
04.2003 - 02.2014

Delivery Driver

United Parcel Service, UPS
11.2002 - Current

Office Manager

Doshi Diagnostic Imaging Services
07.1995 - 12.1998

Some College (No Degree) - Business Administration And Management

Mitchell College

Some College (No Degree) - Psychology

Middlesex Community College

Some College (No Degree) - Spanish Language And Literature

Universidad Interamericana

Some College (No Degree) - Computer Installation And Repair Technology

TCI College of Technology

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Robert Ortiz