Summary
Overview
Work History
Education
Skills
Timeline
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Robert Otrompke

Robert Otrompke

Taylor,MI

Summary

Call Center / Client Services Director experienced in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Known for enhancing efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions resulting in positive organizational changes.

Overview

29
29
years of professional experience

Work History

Associate Broker /Senior Team Leader

COMMUNITY CHOICE REALTY, LLC
Livonia, MI
01.2024 - Current
  • Developed and maintained relationships with clients, other brokers and lenders.
  • Maintained comprehensive records of all transactions involving real estate purchases or sales.
  • Coordinated closings with attorneys, lenders, title companies, surveyors, contractors and other parties involved in a transaction.

Associate Broker, Head of Agent Development

THE SIGNATURE GROUP / TSG COMMERCIAL
Dearborn Heights, MI
03.2017 - 12.2023
  • Recruited and provided training to newly hired realtors.
  • Developed comprehensive resources for agents to excel in personalized customer interactions.
  • Guided sellers and buyers in their real estate marketing and purchasing decisions.
  • Successfully supported clients with Commercial Sales, Leases and new business ventures
  • Suggested viable choices based on analysis of clients' needs and financial capabilities.
  • Facilitated residential property contract negotiations between buyers and sellers
  • Developed and maintained relationships with clients, other brokers and lenders.

Talent Acquisition Manager

LUCID MOTORS
Newark, CA
02.2021 - 06.2021
  • Boosted recruitment by 140% in retail sales, design and marketing.
  • Mass hiring one-day events were organized for sales and service design centers.
  • Implemented weekly data-driven, metric-focused meetings with leadership to provide visibility on hiring progress for the first time.
  • Presented to executive leadership on a regular basis while collaborating with senior business ops and management.
  • Drove the development of a strategic plan for talent acquisition on a global scale in partnership with the European team.
  • Achieved sales, service and design targets ahead of schedule by the end of Q3

Director of Operations, Sales and Talent Acquisition

CROWN STAFFING SOLUTIONS, LLC
Dearborn, MI
01.2016 - 07.2017
  • Led the operation and managed all aspects of business start up, including recruitment, training, and supervision of a team of 45 staff members.
  • Established and maintained partnerships with government organizations to support recruitment and training programs
  • Developed account managers to effectively drive teams towards meeting or exceeding recruiting, HR, operational, and business goals.
  • Devised practical approaches for successful candidate recruitment, screening, selection and onboarding.
  • Recruited and hired more than 4,000 new employees in various roles and positions.
  • Collaborated with client leadership to establish effective hiring and training programs
  • Managed Applicant Tracking System and reporting for clients, state and federal agencies.

Senior Director of Call Center Operations

ARCHWAY MARKETING SERVICES
Romulus, MI
08.2014 - 11.2015
  • Collaborated with account development teams in the US and Canada to initiate and execute both new and existing programs
  • Boosted new contracted business revenue by $1.2 million through effective policy gap analysis.
  • Ensured adherence to operational guidelines for 45 international clients nationwide
  • Analyzed current operational processes and identified areas for improvement in order to maximize efficiency and cost savings.
  • Oversaw budgeting, forecasting, financial analysis, and resource allocation activities.
  • Conducted regular performance reviews of staff members to promote professional development and career advancement opportunities.
  • Collaborated with executive leadership team to develop long-term objectives that would drive success.
  • Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.

Call Center Transformation Manager

LAZY BOY CORPORATE HEADQUARTERS
Monroe, MI
12.2010 - 08.2014
  • Optimized operational efficiency by merging and integrating 6 regional locations into a single national site for seamless dealer and consumer support.
  • Oversaw operations of 160+ customer service representatives on a daily basis
  • Designed and delivered training initiatives to enhance service across multiple levels, from retail outlets to end users.
  • Implemented advanced CRM strategies to streamline operations in applicant tracking, parts procurement, service technician management, and production.
  • Headed the steering committee responsible for enhancing employee satisfaction and reshaping company ethos.

Owner /CEO

LEETHON, INC.
Monroe, MI
09.2009 - 12.2010
  • Launched and oversaw operations for a service/retail business.
  • Demonstrated expertise in handling staff recruitment, marketing initiatives, website development projects, and optimizing product sales.
  • Achieved 50% growth in customer base through strategic marketing plans.
  • Recognized untapped potential for increased business development through identifying opportunities for expansion and diversification.

Customer Service Manager

ARDEN COMPANIES CORPORATE HEADQUARTERS
Southfield, MI
02.2007 - 08.2009
  • Led the EDI/Order Entry/Customer Service Department for manufacturing outdoor products such as patio cushions, umbrellas, and food service items
  • Conducted weekly cross-functional meetings for manufacturing requirements across locations in Asia, Mexico and the US as a Project Manager
  • Supervised a team of 6 account coordinators responsible for customer set up, order placement and fulfillment
  • Acted as the primary point of contact for major retail accounts, third party data collection sites, and Ecommerce.

Realtor, GRI

BLUE MOON REAL ESTATE SERVICES
Livonia, MI
11.2004 - 02.2007
  • Guided sellers and buyers in real estate marketing and purchasing
  • Analyzed client preferences and financial resources to propose workable solutions
  • Ensured smooth coordination among appraisers, lenders, title companies, and home inspectors in the sales process.

Director of Call Center, Merchandising and Sales

DEAN FOODS / MELODY FARMS
Livonia, MI
04.1996 - 10.2004
  • Oversaw 45 associates responsible for customer service, advance sales, and merchandising efforts at a leading dairy and ice cream manufacturer and distributor
  • Saved the company $60,000 in annual payroll expenses
  • Successfully decreased overtime hours by 90% through implementation of universal cross-training strategy
  • Merged and integrated multiple companies and locations into a central location
  • Increased sales by 45% through the implementation of merchandising and presale programs and representatives
  • Directed the financial performance of department by leading responsibility for profit and loss

Education

Bachelor of Business Administration -

DAVENPORT UNIVERSITY
Dearborn, MI

Skills

  • Sales strategy development
  • Client rapport
  • Staff Development
  • Operations Management
  • Cross-Functional Collaboration
  • Customer Service/Call Center Management
  • Employee Motivation
  • Business Development
  • Leadership Training and Development
  • Commercial and Residential Real Estate

Timeline

Associate Broker /Senior Team Leader

COMMUNITY CHOICE REALTY, LLC
01.2024 - Current

Talent Acquisition Manager

LUCID MOTORS
02.2021 - 06.2021

Associate Broker, Head of Agent Development

THE SIGNATURE GROUP / TSG COMMERCIAL
03.2017 - 12.2023

Director of Operations, Sales and Talent Acquisition

CROWN STAFFING SOLUTIONS, LLC
01.2016 - 07.2017

Senior Director of Call Center Operations

ARCHWAY MARKETING SERVICES
08.2014 - 11.2015

Call Center Transformation Manager

LAZY BOY CORPORATE HEADQUARTERS
12.2010 - 08.2014

Owner /CEO

LEETHON, INC.
09.2009 - 12.2010

Customer Service Manager

ARDEN COMPANIES CORPORATE HEADQUARTERS
02.2007 - 08.2009

Realtor, GRI

BLUE MOON REAL ESTATE SERVICES
11.2004 - 02.2007

Director of Call Center, Merchandising and Sales

DEAN FOODS / MELODY FARMS
04.1996 - 10.2004

Bachelor of Business Administration -

DAVENPORT UNIVERSITY

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