ROBERT PACHECO
Lombard,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
35
35
years of professional experience
Work History
Service Technician
SHERMAN DODGE
03.1998 - 12.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Stayed current on industry trends, attending training seminars regularly to update skills as new technologies emerged in automotive repair.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Completed customer orders and warranty services according to manufacturer specifications.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Automotive Technician
HAGGERTY DODGE
05.1989 - 03.1998
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Education
CERTIFICATE OF AUTOMOTIVE - Automotive Mechanics
LINCOLN TECHNICAL INSTITUTE
Melrose Park, IL04.1986
Skills
- Diagnostics Skill
- Troubleshooting Ability
- Installation and Repair
- Electrical Systems
- Customer Service
Timeline
Service Technician
SHERMAN DODGE
03.1998 - 12.2023
Automotive Technician
HAGGERTY DODGE
05.1989 - 03.1998
CERTIFICATE OF AUTOMOTIVE - Automotive Mechanics
LINCOLN TECHNICAL INSTITUTE
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