Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Locations
Timeline
Generic

Robert Page

Forney

Summary

Seeking a senior role in a Business or IT organization, ideally located in the Dallas, Texas area, the Raleigh-Durham (Research Triangle), North Carolina, or a remote position based in North Carolina.


  • Offering 20+ years of Program and Project Management experience. Expertise includes Strategic Planning, Business Intelligence, Software Development, Data Analysis, and Process Improvement. Credentials include an MBA degree, PMP and Scaled Agile Professional Consultant (SPC)


  • Results-driven IT leader focused on leveraging technology to drive business success. Skilled in strategic planning, cybersecurity, and project management with strong emphasis on team collaboration and adaptability. Proven track record in optimizing systems, managing complex projects, and ensuring operational efficiency. Recognized for leadership, problem-solving, and aligning IT initiatives with organizational goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

IT Director (EPMO)

EXETER FINANCE
08.2020 - Current
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Dotted line reporting to the SVP of Infrastructure and the CISO
  • Developed business case justifications and cost/benefit analyses for IT spending and initiatives
  • Assessed and communicated risks associated with IT investments
  • Led table-top exercises for technology disaster recovery and business continuity plans
  • Championed the IT governance process and participated in the vendor management and enterprise risk management processes
  • Led a team of project professionals that coordinated and facilitated consultation with stakeholders to define business and system requirements for technology implementations
  • Supported the negotiation and administration of vendor, outsource partners and consultant contracts and service agreements
  • Assisted in the promotion and oversight of strategic relationships between internal IT resources and external entities, including government, vendors and partner organizations
  • Communicated with senior leadership and department managers on the competitive or financial impact of technology related solutions
  • Overseen ongoing improvements and the feasibility of system enhancements
  • Developed and implemented processes to support continuous delivery of IT services
  • Kept current with trends and issues in the IT industry, including current technologies and prices
  • Monitored project performance against established metrics and KPIs, provided monthly updates to senior leadership and stakeholders, drove a culture of continuous improvement within the project management
  • Technology-driven consumer finance company focused on vehicle finance products
  • Key Accomplishments
  • Integration of Microsoft Co-Pilot (AI)
  • Introduction of Agile SAFe Architectural Runway methodology
  • Enterprise integration of Absolute EndPoint Management technology
  • Enterprise integration of BeyondTrust Privilege Access Management Suite (Endpoint Management and PasswordSafe)
  • Improved overall reporting of capitalization
  • Led PMO Maturation initiatives working with Gartner
  • Network Modernization
  • Terraform DevOps Integration
  • Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
  • Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
  • Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
  • Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
  • Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
  • Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
  • Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
  • Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
  • Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
  • Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
  • Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
  • Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
  • Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
  • Fostered a culture of continuous improvement within the IT department through ongoing professional development opportunities for staff members.
  • Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
  • Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
  • Championed employee training programs on new technologies, empowering staff members to adapt quickly to changes in the industry landscape.
  • Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution (ServiceNow).
  • Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

IT Product Delivery Lead

SANTANDER CONSUMER USA
08.2011 - 09.2020
  • Company Overview: Technology-driven consumer finance company focused on vehicle finance products
  • Oversee the planning and execution of project deliverables within the Agile Release Train
  • Lead multiple development teams of direct reports that include Scrum Masters, Business Systems Analysts, and Product Owners
  • Set up and facilitate program planning meetings to build and document program roadmap of development work and assist with status tracking/metric creation
  • Develop strategic and tactical plans and projects; collaborate with the Data Services team to implement data governance projects
  • Serve as an escalation point for issue resolution and assist with management of risks and dependencies
  • Manage and optimize workflow through the teams and assist with resource allocation
  • Aggregate and publish objectives; communicate status and timeliness to Portfolio Program Management
  • Drive continuous improvement through the 'inspect and adapt' process
  • Champion and mentor teams on Lean-Agile principles and company policies
  • Technology-driven consumer finance company focused on vehicle finance products
  • Key Accomplishments
  • Played a key role on a team of Lean Agile leaders that introduced SAFe 4.0 in 2016
  • Authored and executed the 2015 Strategic & Tactical plan to move all data teams to SCRUM; developed the base metrics used to measure project performance and effectiveness
  • Introduced Kanban methodologies in 2011 and SCRUMban principals in 2014 to prepare for the SCRUM migration
  • Contributed to process improvement initiatives aimed at enhancing overall efficiency in the organization''s supply chain operations.
  • Spearheaded recruitment efforts for hiring top talent in delivery roles, ensuring adequate staffing levels during periods of peak demand or employee turnover.

Senior Project Manager/Contractor-TEKsystems

FEDEX
01.2011 - 08.2011
  • Hired to lead a 6 month effort to implement a new SAS Business Intelligence solution for the FedEx Office.
  • Led technology desing solutionsAnalyzed business operations and designed workflow process changes to maximize output and quality, while minimizing costs

  • Prepared project management deliverables, including testing plans, staffing plans, budgets, and status reports
  • Recommended the implementation of new technology to support company objectives
  • Established documentation and process flow standards; trained users in changes to business processes
  • Met with clients to solicit input on project methodology, requirements, design, and testing validation
  • An American multinational courier delivery services company
  • Key Accomplishment
  • Designed a new Business Intelligence web-accessible toolset that shows current performance against a set of key performance indicators

Senior Project Manager/Business Analyst

ADVANCED DATA SPECTRUM
12.2009 - 01.2011
  • Company Overview: Premier provider of data and document management solutions
  • Brought on to build the company’s Project Management Office
  • Managed the full project management life cycle, from strategic planning to project completion
  • Managed an international team of Software Developers, Business Analysts, and QA Testers
  • Built and maintained relationships with vendors and clients; presented and gained buy-in for program plans
  • Oversaw schedules for multiple concurrent, large-scale projects; developed project budgets and ensured projects were completed on schedule and on budget
  • Premier provider of data and document management solutions
  • Key Accomplishments
  • Successfully managed the technology integration of Peladon Software assets after acquisition
  • Integrated Microsoft Team Foundation Server (TFS) 2010 into the software development life cycle
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

Project Management Office Director/Information Technology Senior Manager

DRIVE AMERICA HOLDINGS
01.2007 - 01.2008
  • Company Overview: Provides roadside assistance, towing, vehicle shuttling, and logistics services through subsidiaries
  • Managed all technology products and services for a multi-site operation handling more than 3 million support calls a year
  • Oversaw IT infrastructure for 2 call centers and 2 data centers
  • Managed a team of 5 Project Managers, 3 Business Analysts, and 2 QA Testers
  • Oversaw all company and client projects during the entire life cycle; created detailed business requirements, received budget approval, developed tracking procedures, and ensured project completion
  • Collaborated with the rest of the executive leadership team on strategic planning and developing future initiatives
  • Developed project performance metrics, and provided regular project status updates to senior leadership
  • Analyzed business operations and recommended new programs and improved processes
  • Provided project management consulting services to customers
  • Provides roadside assistance, towing, vehicle shuttling, and logistics services through subsidiaries
  • Key Accomplishments
  • Designed and implemented standardized project management processes and procedures, including standardized project documentation, methodology, project tracking, and reporting procedures
  • Developed a standardized process for development of new member-facing programs; moved company from Waterfall to Agile to integrate the process
  • Oversaw the completion of the USAC divestiture, the building of 3 new data centers, the development of 9 web applications, and the integration of a call center
  • Developed a Project Management curriculum to prepare managers for the PMP certification exam

Senior Project Manager/Consultant (Matrix)

CITIGROUP
12.2006 - 10.2007
  • Hired to manage the divestiture of technology assets, transitioning to the role of Director of PMO for Drive America.
  • Led the divestiture process, managing 13 concurrent IT projects during the transition of U.S. Auto Club business units from Citigroup to Drive America Holdings.
  • Oversaw a team of developers in designing, implementing, and testing a new data network and web application infrastructure.
  • Managed project budgets, set timelines, and developed strategic project plans

Restaurant Owner

Lakeshore Grill LLC
10.2005 - 06.2006
  • Opened a restaurant in Lewisville, TX, overseeing all aspects of the business. Responsibilities included setting the menu, building a cohesive team, and fostering a positive work environment to enhance customer experience.
  • Managed payroll, daily deposits, and cost controls, ensuring financial stability.
  • Supervised daily operations, ensuring smooth workflow and timely resolution of any issues.
  • Set employee schedules, delegated tasks, and monitored food quality and service performance. Maintained positive relationships with the local community and city officials.

Senior Program Manager - Director

AT&T
04.1996 - 06.2005
  • Recruited during graduate school and accepted into the Leadership Development Program (LDP), completing rotations in union workforce, mergers and acquisitions, compliance, and industry and consumer markets. Worked in all territories, including MOKAT states, California, and Illinois.
  • "Innovator Thinker of the Year" 1997
  • "President's Club:: Revenue Sales Award 1999

Education

Master of Business Administration -

UNIVERSITY OF DALLAS
Dallas, TX

Bachelor of Science -

UNIVERSITY OF CENTRAL OKLAHOMA
Edmond, OK

Skills

  • SAFe – Scaled Agile Framework
  • Program & Project Management
  • Software Development Life Cycle (SDLC)
  • Data Research & Analysis
  • Product Management
  • Solution Delivery
  • Change Management
  • AGILE Software Methodologies
  • Business Analysis
  • Risk Management
  • Cross-Functional Leadership
  • Employee Mentoring & Development
  • Client Relationship Management
  • Vendor Management
  • Contract Negotiation
  • Cost Management
  • Daptiv Admin
  • Rally Admin
  • JIRA
  • TFS
  • DapTiv PPM
  • Microsoft TFS
  • MicroStrategy
  • Agile
  • Scrum
  • Kanban

Certification

  • Project Management Professional (PMP)
  • Certified Scrum Product Owner (CSPO)
  • SAFe Program Consultant 4.0 (SPC4)

Personal Information

Title: MBA, PMP, SPC4

Locations

  • Irving, Irving, TX
  • Dallas, Dallas, TX
  • Allen, Allen, TX
  • Carrollton, Carrollton, TX
  • Richardson, Richardson, TX
  • Edmond, Edmond, OK

Timeline

IT Director (EPMO)

EXETER FINANCE
08.2020 - Current

IT Product Delivery Lead

SANTANDER CONSUMER USA
08.2011 - 09.2020

Senior Project Manager/Contractor-TEKsystems

FEDEX
01.2011 - 08.2011

Senior Project Manager/Business Analyst

ADVANCED DATA SPECTRUM
12.2009 - 01.2011

Project Management Office Director/Information Technology Senior Manager

DRIVE AMERICA HOLDINGS
01.2007 - 01.2008

Senior Project Manager/Consultant (Matrix)

CITIGROUP
12.2006 - 10.2007

Restaurant Owner

Lakeshore Grill LLC
10.2005 - 06.2006

Senior Program Manager - Director

AT&T
04.1996 - 06.2005

Master of Business Administration -

UNIVERSITY OF DALLAS

Bachelor of Science -

UNIVERSITY OF CENTRAL OKLAHOMA

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