Robert Palmer
Teacher
Safford,AZ
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Insightful Insurance Sales Agent bringing [Number] years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement. Detail-oriented Insurance claim adjuster aiming to leverage 25 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Dependable Teacher with success providing educational assistance and instruction to various levels of learners. Committed to providing students with necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork. Esteemed claim Insurance ewith excellent sales and communication skills. Enhanced abilities in processing claims quickly and providing friendly service. Offers working knowledge of state coverage requirements and limitations. Driven [Job Title] with [Number] years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
68
68
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Teacher
San Carios High School
Peridot, AZ
07.2015 - Current
- Maintained awareness of relevant current events and quickly incorporated study into curriculum.
- Educated students regarding national and global social issues and influencing factors.
- Conducted foreign language exams to determine fluency and comprehension.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
- Developed instructional aids for classroom use and encouraged student participation.
Spanish Teacher
Saunders High School
Saunders , AZ
08.2011 - 05.2013
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Conducted foreign language exams to determine fluency and comprehension.
- Attended department meetings to develop and update course curricula.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
Spanish Teacher
Morenci Unified School District
Morenci, AZ
05.2008 - 05.2011
- Conducted prompt and thorough investigations on referred files.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Insurance Claims Investigator
Law Firm
Mesquite, NV
08.2005 - 12.2007
- Established productive working relationships with public officials and law enforcement officers.
- Synthesized data into comprehensive quarterly written reports for management.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Testified on behalf of agency as part of criminal and civic proceedings.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.
- Collected and tracked evidence in support of legal processes.
- Ordered [Type] information to complete [Type] files.
- Investigated properties to determine extent of damage and estimate repair costs.
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Verified insurance claims and determined fair amount for settlement.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Prepared summaries of damage, payments and policy coverage.
- Interviewed claimants and witnesses to gather factual information.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Investigated and processed [Type] insurance claims for policyholders.
- Consulted police and hospital records when needed.
- Examined photographs and statements.
- Prepared [Type] documents for managers or legal personnel.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Collected evidence to support contested claims in court.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Maintained contact with claimants and attorneys to determine treatment status.
- Organized, planned and documented materials for [Type] claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Maintained claims data in [Type] systems.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Verified accuracy of [Type] records to maintain accuracy of records database.
- Analyzed information gathered by investigation and report findings and recommendations.
- Negotiated [Type] settlement agreements to resolve disputes.
- Handled [Type] calls from customers and other stakeholders about [Type] processes.
- Collected [Type] information from customers to complete claims and legal files.
- Incorporated [Type] objectives to achieve action plans and strategies.
Fraud Investigator
Allstate Insurance Co
Murray, UT
11.1978 - 12.2002
- Conducted prompt and thorough investigations on referred files.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Translator and Interpreter
US Army
Salt Lake City, UT
06.1972 - 08.2002
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Replicated flow, style and overall meaning of original texts.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Researched cultural etiquette and specific use of slang words.
- Reviewed news and current events in international publications, translating relevant information for leaders.
- Updated existing translations to meet contemporary trends in communication.
- Prepared comprehensive glossaries and terminology databases to facilitate analysis.
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
- Supported operations by translating key departmental documents and internal communications.
- Used translation software to verify complex terms and expedite communication process.
- Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.
- Repeated and restructured complex translations to optimize understanding.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Translated documents for research departments, supporting data collection and reporting
- Translated documents for research departments, supporting data collection and reporting.
- Played key role in international business efforts, working with sales and client groups to optimize collaboration.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Worked with other translators to facilitate real time conversations.
- Translated business websites to support international expansions.
Education
Master of Arts - Education
Grand Canyon University
Phoenix, AZ 01.2013 - 12.2014
Spanish Language And Literature
Zoni Regent Language Training U.S.A
Miami Beach, FL 02.2003 - 06.2007
Skills
Group learning mechanics
undefinedCertification
TESOL Certified
Timeline
Teacher
San Carios High School
07.2015 - Current
Master of Arts - Education
Grand Canyon University
01.2013 - 12.2014
Spanish Teacher
Saunders High School
08.2011 - 05.2013
Spanish Teacher
Morenci Unified School District
05.2008 - 05.2011
Insurance Claims Investigator
Law Firm
08.2005 - 12.2007
Spanish Language And Literature
Zoni Regent Language Training U.S.A
02.2003 - 06.2007
Fraud Investigator
Allstate Insurance Co
11.1978 - 12.2002
Translator and Interpreter
US Army
06.1972 - 08.2002
TESOL Certified
[Area of certification] Training - [Timeframe]
[Area of expertise] License - [Timeframe]
Certified [Job Title], [Company Name] - [Timeframe]
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