Summary
Overview
Work History
Education
Skills
Timeline
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Robert Palmer

Philadelphia,PA

Summary

At Rite Aid, as a Shift Manager, I excelled in elevating team performance and customer satisfaction through expert problem-solving and employee training. My adeptness in cash handling and decision-making ensured operational excellence, embodying a results-driven approach with a keen focus on workplace safety and efficient complaint resolution.

Overview

18
18
years of professional experience

Work History

Shift Manager

Rite Aid
07.2018 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Driver Trainer

Richmond county ambulance service
New York, New York
03.2007 - 09.2016
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

Business

Bushwick High School
Brooklyn, NY
06.1989

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Opening and closing procedures
  • Handling Customer Complaints
  • Training and mentoring
  • Equipment Troubleshooting
  • Problem-Solving

Timeline

Shift Manager

Rite Aid
07.2018 - Current

Driver Trainer

Richmond county ambulance service
03.2007 - 09.2016

Business

Bushwick High School

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Robert Palmer