Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Palmer

Starks,LA

Summary

Dynamic Field Technician with proven expertise at EquipmentShare, excelling in equipment maintenance and technical support. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated ability to minimize downtime and improve system performance through diligent diagnostics and preventive maintenance. Committed to workplace safety and fostering strong client relationships.

Overview

36
36
years of professional experience

Work History

Field Technician

EquipmentShare
02.2021 - Current
  • Assisted with installation and maintenance of equipment, ensuring adherence to safety protocols.
  • Conducted routine inspections and troubleshooting of systems to identify operational issues.
  • Supported senior technicians in diagnosing problems and implementing effective solutions.
  • Documented service reports and maintained accurate inventory records for tools and materials.
  • Participated in safety meetings to promote awareness of workplace hazards and prevention methods.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
  • Calibrated new and existing equipment for optimal performance.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.

Field Technician

United Rentals
04.2018 - 02.2021
  • Learned operational procedures and best practices through hands-on training experiences.
  • Collaborated with team members to enhance workflow efficiency and problem resolution strategies.
  • Gained familiarity with industry-standard tools and technologies used in field operations.
  • Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
  • Utilized safety practices with no complaints or accidents.
  • Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
  • Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
  • Provided exceptional customer service, resolving inquiries and technical issues swiftly.
  • Conducted in-depth analysis of system failures to prevent recurrence, maintaining high reliability.
  • Resolved complex technical issues with efficiency, significantly reducing system downtime.
  • Enhanced network performance by conducting regular system diagnostics and maintenance checks.
  • Ensured compliance with safety standards during installation and maintenance tasks, minimizing workplace accidents.
  • Worked with diverse types of weather and ground conditions.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.

Welder

Turner Industries
01.1990 - 04.2018
  • Operated MIG, TIG, and stick welding equipment to fabricate metal components efficiently.
  • Interpreted blueprints and technical drawings to ensure accurate project execution.
  • Conducted quality inspections on welds to maintain high standards of workmanship.
  • Collaborated with team members to streamline workflows and enhance productivity.
  • Ensured compliance with safety regulations to create a secure work environment.
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Prepared welding equipment to perform advanced welding work.
  • Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
  • Optimized material usage by accurately measuring and cutting required components prior to welding.
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Strengthened client relationships by delivering consistent, high-quality workmanship on all projects.

Education

High School Diploma -

Dequincy High School
DeQuincy, LA
05.1984

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Equipment installation
  • Technical support
  • Equipment maintenance
  • Diagnostic testing
  • Technical analysis
  • Materials management
  • Hardware and software installation
  • Cable pulling
  • Electronics repairs
  • Component repair
  • Problem-solving
  • Attention to detail
  • Relationship building
  • Following safety practices
  • Customer relations
  • Multitasking Abilities
  • Worksite preparation
  • Customer service
  • Equipment troubleshooting
  • Diagnostics and troubleshooting
  • Preventive Maintenance
  • Tool installation and alignment
  • Decision-making
  • System repairs
  • Excellent communication
  • Heavy equipment repair
  • Welding skills

Timeline

Field Technician

EquipmentShare
02.2021 - Current

Field Technician

United Rentals
04.2018 - 02.2021

Welder

Turner Industries
01.1990 - 04.2018

High School Diploma -

Dequincy High School

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