Robert Parkinson
Concord,OH
Summary
Accomplished leader with 12 years of experience as a project manager and functional consultant, specializing in SaaS project implementation. Known for exceptional communication, planning, and analytical skills, consistently delivering software solutions that surpass client expectations. Proven expertise in implementing S2P/P2P and risk management solutions, ensuring timely project delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Manager
RiseNow, LLC.
04.2022 - Current
- Led B2B SaaS implementations as Project Manager in various industry types and multiple software systems.
- Worked with cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Conducted several rounds of live onsite training, developing training materials and quick reference guides.
- Mentored and supported multiple team members in best practices for implementations to best meet client needs and their own development.
Implementation Manager
RiseNow, LLC
03.2021 - 04.2022
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for implementation team's efforts.
- Conducted several rounds of live onsite training, developing training materials and quick reference guides.
- Advised clients on best practices during implementations for business process improvement.
- Worked with integration teams to gather requirements, develop documentation, conduct unit and system integration testing and trained support team on troubleshooting processes.
Senior Consultant
RiseNow, LLC
01.2019 - 03.2021
- Implemented multiple B2B SaaS products in various industry types.
- Determined areas for improvement and implemented processes to alleviate problems.
- Elicited and analyzed business requirements against capabilities of software to meet business requirements.
- Review product releases and recommended new features to clients that would enhance their experience or meet their business requirements.
- Wrote workflow rules and XML to meet complex client approval rules based on multiple requirements.
- Worked with third party integration teams to configure, test and deploy various integrations.
Consultant, Implementation Services
RiseNow, LLC.
03.2017 - 12.2018
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Utilized data analytics to generate reports on spend based on location, departments and other criteria to meet operation requirements for clients.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted training for members of various teams to showcase B2B SaaS features that would best meet their needs.
- Conducted demos to prospective clients or existing clients that had a need for additional features.
Implementation Consultant
BuyerQuest
01.2014 - 03.2017
- Managed all facets of B2B SaaS implementations from kickoff to project closeout.
- Worked with clients and suppliers to enable cXML, punchout and hosted catalogs in the software.
- Conducted end user training for key client end users and approvers.
- Worked with clients to meet their business requirements utilizing available features of the software.
Education
Bachelor of Science - Business
The Ohio State University
Columbus, OH05.2013
Skills
- Project Management
- Excellent Problem Solving Skills
- Organized
- Analytical Thinking
- Mentoring
- Training Development
- Leadership
- Operational Improvement
- Work Planning and Prioritization
- Teamwork and Collaboration
Timeline
Senior Manager
RiseNow, LLC.
04.2022 - Current
Implementation Manager
RiseNow, LLC
03.2021 - 04.2022
Senior Consultant
RiseNow, LLC
01.2019 - 03.2021
Consultant, Implementation Services
RiseNow, LLC.
03.2017 - 12.2018
Implementation Consultant
BuyerQuest
01.2014 - 03.2017
Bachelor of Science - Business
The Ohio State University
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