Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robert Parr

Beaumont,TX

Summary

Driven Automotive Service Advisor with a proven track record at Doggett Auto Group, excelling in customer satisfaction and retention through expert vehicle diagnostics and personalized service recommendations. Skilled in complaint handling and technical knowledge, consistently exceeding revenue targets by fostering trust and loyalty. Achieved high customer ratings by leveraging strong relationship-building skills and quality control acumen. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

3
3
years of professional experience

Work History

Automotive Service Advisor

Doggett Auto Group
03.2024 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
  • Evaluated technician performance reports to identify areas for improvement and provide constructive feedback for ongoing professional development.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.

Service Advisor

Group 1 Automotive CJDR
09.2021 - 02.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Parr Homeschool
Beaumont, TX
05.2017

Skills

  • Customer Relations
  • Customer Satisfaction
  • Building Relationships
  • Complaint Handling
  • Repair Recommendations
  • Technical knowledge
  • Service Advising
  • Service writing
  • Vehicle diagnostics
  • Customer Service
  • Customer Retention
  • Quality Control
  • Automotive Terminology

Accomplishments

  • Achieved service advisor of the year two years in a row by completing my job and executing total gross goals with accuracy and efficiency.

Timeline

Automotive Service Advisor

Doggett Auto Group
03.2024 - Current

Service Advisor

Group 1 Automotive CJDR
09.2021 - 02.2024

High School Diploma -

Parr Homeschool

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Robert Parr