Robert Patterson
Piney Flats,Tennessee
Summary
Experienced leader in the use of technology product strategy in operations, business intelligence, and complex program management. These skills allow me to adapt to trends in business and provide guidance to accounts within JLL. I am driven to develop strategies that drive our global vision to provide efficient processes and solutions across our firm focusing on people, process, and products.
Overview
18
18
years of professional experience
Work History
Senior Director Regional IFM Digital Operations
JLL
Piney Flats, Tennessee
03.2020 - Current
- Lead a team of 80+ team members and am responsible for the driving the operational enablement of JLL's preferred solution in the Americas Region of over 150+accounts.
- Focusing on the end-to-end solutions that will enable our accounts and provide outcome based results for our clients.
- Collaborate with Technology, BI, and Product teams to design and deliver solutions for accounts and clients through integrations of technology and development of technology.
- Provided guidance on best practices in project management to ensure successful outcomes.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Coordinate with stakeholders across multiple departments to develop innovative strategies for problem solving.
- Analyze operational performance metrics and identified areas for improvement for JLL accounts.
Operations Manager TFM
JLL
Piney Flats, Tennessee
01.2019 - 03.2020
- Responsible for Technology solutions and Business Intelligence partnership for a strategic client within JLL.
- I project managed the development of dashboards to drive efficiency, governance, and visibility to metrics that drove account KPIs.
- Managed SharePoint environment for the account
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet client objectives.
- Analyzed data from daily reports to identify trends in performance and assisted operations team in developing solutions.
Global Project Manager
JLL
Piney Flats, Tennessee
01.2016 - 01.2019
- Led global process development and documentation of operational and deployment projects.
- Oversaw and provided coordination of multiple regions with varying strategic business objectives.
- Provided transition and integration management, reporting, forecasting, and analysis. Was a key contributor to solutions management.
- Developed and implemented project plans to ensure on-time and on-budget delivery of projects.
- Established workflows, protocols and processes for global teams while ensuring compliance with JLL standards.
Development Lead / BI Lead
Sprint
Blountville, TN
01.2011 - 01.2016
- Developed and managed multiple web-based applications for customers using a variety of technologies.
- Designed, implemented and maintained software development processes to ensure consistent delivery of high-quality products.
- Collaborated with other departments to identify customer requirements and develop solutions accordingly.
- Monitored project progress and took corrective action when necessary to ensure timely completion of projects.
- Created visualizations and dashboards for reporting purposes.
- Analyzed large datasets from multiple sources, including structured and unstructured data.
- Collaborated with stakeholders to define business requirements for reports and dashboards.
- Performed complex SQL queries against databases to extract relevant information.
Supervisor
Sprint
Blountville, TN
02.2006 - 01.2011
- Directed and supervised team of 20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
MBA - Business Administration And Management
King University
Bristol, TN05-2010
Bachelor of Science - Computer And Information Sciences
East Tennessee State University
Johnson City, TN12-2003
Skills
- Team Building and Motivation
- Operations Management
- Project Coordination
- Strategic Planning
- Program Leadership
Accomplishments
- 2023 One JLL Employee of the Year
- 2020 Divinci Award Winner - Bank of America
Timeline
Senior Director Regional IFM Digital Operations
JLL
03.2020 - Current
Operations Manager TFM
JLL
01.2019 - 03.2020
Global Project Manager
JLL
01.2016 - 01.2019
Development Lead / BI Lead
Sprint
01.2011 - 01.2016
Supervisor
Sprint
02.2006 - 01.2011
MBA - Business Administration And Management
King University
Bachelor of Science - Computer And Information Sciences
East Tennessee State University
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