Robert Patterson
Maiden,NC
Summary
Focused Director with 10 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Capstone Logistics LLC.
06.2022 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget with weekly review of financial performance of seventeen P&L's.
General Manager
Rye Heating And Air
11.2020 - 04.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Director of on Sites
Staffmark
08.2019 - 11.2020
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Developed impactful and strategic partnerships with clients to drive business development.
Performance Manager III
Staffmark
07.2016 - 08.2019
- Monitored key performance indicators and built processes to support partner performance and growth.
- Managed quality control process to drive accuracy of performance inputs.
- Led teams to drive results and meet production, quality and safety goals.
- Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
Performance Manager
Staffmark
07.2012 - 07.2016
- Monitored key performance indicators and built processes to support partner performance and growth.
- Led teams to drive results and meet production, quality and safety goals.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Implementation Manager
Capstone Logistics LLC.
01.2009 - 07.2012
- Resolved barriers to successful system functionality, improving support and issue resolution.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Documented processes to streamline setup, customization and productivity.
- Collaborated with Director to cultivate resources and reference material for hiring, training and implementing new accounts.
- Outlined work plans, determined resources, wrote timelines as part of project scope determination.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Hamilton University
Evanston, WY08.2001
Skills
- Mathematical Calculation and Reasoning
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Business Leadership
- Motivational Leadership
- Operational Efficiency and Safety
- Strategic planning and execution
Certification
- American Staffing Association CSP - 2018 - Current
- Gemba Acadamy Lean - 5S company monitor
Timeline
Director of Operations
Capstone Logistics LLC.
06.2022 - Current
General Manager
Rye Heating And Air
11.2020 - 04.2022
Director of on Sites
Staffmark
08.2019 - 11.2020
Performance Manager III
Staffmark
07.2016 - 08.2019
Performance Manager
Staffmark
07.2012 - 07.2016
Implementation Manager
Capstone Logistics LLC.
01.2009 - 07.2012
- American Staffing Association CSP - 2018 - Current
- Gemba Acadamy Lean - 5S company monitor
Bachelor of Science - Hotel, Motel, And Restaurant Management
Hamilton University
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