Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Robert Patton

San Angelo,TX

Summary

Seasoned Customer Service Representative with excellent conflict resolution, trouble shooting, training, problem solving and quality control skills. Strong organizing and math skills. Great attention to detail.

Overview

34
34
years of professional experience

Work History

Claims Processor

Self Employed Web
San Angelo, TX
02.2017 - Current
  • Handled billing related activities focused on medical specialties.
  • Performed quality assurance reviews on completed work to ensure compliance with standards.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.

Standardized Patient

Texas A&M University
Round Rock, TX
02.2018 - 08.2018
  • Learned study cases to provide medical and nursing students a live scenario to practice diagnostics and professional interaction. Evaluated students.

Driver Helper

UPS
Austin, TX
11.2017 - 01.2018
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Used scanners to track parcel information, condition or receipt.
  • Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Followed company policies and procedures when operating a vehicle or performing duties onsite.
  • Used hand truck to deliver heavy or multiple packages to business and residential locations.

Technician

The Bug Master
Austin, TX
03.2016 - 12.2016
  • Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
  • Managed quality control and maintained high level of customer satisfaction.

Roadside Assistant

First Response
Austin, TX
10.2013 - 02.2016
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Adhered strictly to company policies regarding customer service standards and proper handling of hazardous materials.
  • Inspected customer vehicle for any mechanical problems and provided emergency repairs when necessary.
  • Maintained accurate records of jobs performed including estimated time required for completion of each task.
  • Responded promptly to all service requests, providing outstanding customer service at all times.
  • Assisted customers with flat tire changes and jump starts of dead batteries.

Construction Foreman

Pacesetter Personnel/Batten&Shaw
McKinney, TX
05.2010 - 07.2013
  • Resolved disputes between contractors and employees or among employees regarding job duties or performance issues.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Communicated effectively with customers and workers alike, answering inquiries and questions and responding to complaints.
  • Established expectations and motivated crews to consistently meet or beat goals.
  • Conferred with senior management, owners, contractors, and design professionals to discuss project goals and problem solve.
  • Managed sites by focusing on safety, operations and productivity.
  • Organized the storage of supplies, tools and equipment used in the course of construction activities.

Warehouse Supervisor

UTI Logistics
Atlanta, GA
03.2004 - 03.2010
  • Checked loaded materials compared to work orders for correctness.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Enforced company policies related to employee conduct in the workplace.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Completed or assisted with difficult or skilled tasks.
  • Supervised loading and unloading of materials from incoming trucks.

Pest Control Supervisor

Varios Institutions And Organizations
Atlanta, GA
12.1989 - 01.2004
  • Applied pesticides and other control strategies to manage pests.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees in proper safety procedures for handling hazardous materials.
  • Communicated with current and prospective customers regarding services and pricing.
  • Responded quickly and efficiently to customer inquiries regarding pest problems.
  • Met with customers at residences and places of business to check on pest and rodent situations.
  • Conducted regular maintenance on equipment used for pest control operations.
  • Recommended appropriate extermination methods based on individual customer needs and situation.
  • Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
  • Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Performed periodic quality assurance checks on completed jobs.

Education

Comp TIA A+Essentials - Information Technology/Computer Hardware,Software

Austin Community College
Austin, TX
03-2013

Termite Biology And Control - Entomology

Texas A&M University - Central Texas
Killeen, TX
06-1995

Advanced Pest Control Technology - Entomology

Purdue University - North Central
Westville, IN
01-1992

High School Diploma -

Bishop Dunne High School
Oak Cliff, TX
05-1985

Skills

  • Transactions Reconciliation
  • Conflict Mediation
  • Equipment Troubleshooting
  • Measurement and Inspection
  • Reporting and Documentation
  • Strong Math Skills
  • Effective Team Management
  • Quality Assurance
  • Focused on Customer Satisfaction

Affiliations

  • acoustic guitar playing, singing, reading, going to the gym

Accomplishments

  • Graduated with 3.5 GPA.
  • Promoted to Service Manager with two different companies.
  • Made President's Club five years in a row.
  • Top three Technician in the nation five years

Timeline

Standardized Patient

Texas A&M University
02.2018 - 08.2018

Driver Helper

UPS
11.2017 - 01.2018

Claims Processor

Self Employed Web
02.2017 - Current

Technician

The Bug Master
03.2016 - 12.2016

Roadside Assistant

First Response
10.2013 - 02.2016

Construction Foreman

Pacesetter Personnel/Batten&Shaw
05.2010 - 07.2013

Warehouse Supervisor

UTI Logistics
03.2004 - 03.2010

Pest Control Supervisor

Varios Institutions And Organizations
12.1989 - 01.2004

Comp TIA A+Essentials - Information Technology/Computer Hardware,Software

Austin Community College

Termite Biology And Control - Entomology

Texas A&M University - Central Texas

Advanced Pest Control Technology - Entomology

Purdue University - North Central

High School Diploma -

Bishop Dunne High School

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Robert Patton