Robert Paulson
Concord,CA
Summary
High Level Execution Outside Sales Representative skilled at uncovering customer needs, finding solutions and handling objections. Actively listens, qualifies and follows up on leads to acquire new business. Represents company quality at industry events and other networking opportunities. Has a keen eye on industry standards and protocols. Pays close attention to account holder needs and delivers as promised, insuring customer satisfaction.
Overview
15
15
years of professional experience
Work History
Outside Sales Representative
Hytorc
Walnut Creek, California
09.2022 - 06.2023
- Created customized presentations for prospective clients based on their needs.
- Provided technical support to existing customers regarding product usage and installation.
- Negotiated contracts with customers to close deals in a timely manner.
- Prepared detailed reports on sales activities including forecasts and budgets.
- Responded promptly to customer inquiries via phone or email.
Outside Sales Representative
Continental Western Corporation
Concord, CA
02.2021 - 08.2022
- Utilized upselling techniques to maximize revenue.
- Attended trade shows and sales conferences to network and obtain new business relationships.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Collaborated with other departments to complete sales transactions.
- Negotiated prices and set up contracts to finalize sales agreements.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Maintained open communication with leadership to facilitate business development.
- Researched potential clients, identified decision makers and developed relationships with them.
- Gathered data on competitors' products, prices, and sales techniques.
- Maintained knowledge of current product offerings and pricing structures.
Operations Manager
JBTB Holdings
Oakland, CA
08.2018 - 02.2021
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Supported accident investigations and prepared related paperwork.
- Addressed customer concerns with suitable solutions.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
Operations Supervisor
Hydratight
Concord, CA
09.2008 - 07.2016
- Trained, mentored and motivated employees to maximize team productivity.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Gathered and reviewed customer feedback to drive customer satisfaction and loyalty.
- Met productivity goals by adhering to operating standards and managing labor and expenses.
- Reduced process lags and trained team members on best practices and protocols.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Increased staff productivity with streamlined processes and improved automation.
- Managed Asset Inventory and Consumables
- 6S and Lean Manufacture Practice
- Managed Kan Ban system for parts and service needs
Education
Machine Certificate - Machine Shop Technology
DVC
Pleasant Hill, CASkills
- Machinist and Bolting Trainer
- Hydraulic Pump and Equipment Refurb
- Project Management
- Turnaround PM
- PCC1
- Enerpac Pump School
- OSHA 30
- LEAD Event
- Forklift Trainer Cert
- Nuclear Clearance
- Accomplished in Up-Selling
- Proven Sales Track Record
- Adept at Closing Sales
- Trained in Business Development
- Phone and Email Etiquette
- Sales Management
- MS Office Proficiency
- 1000 Hrs Safety Training
- Maintaining Compliance
- Verbal and Written Communication
- Relationship Building
- Territory Management
- Up-Selling
- Relationship Selling
- Prospecting Skills
- Cold-Calling
References
- Christian Rodriguez : CWC Director
- Randy Cazes : Chevron Retired
- Jesse Robinson : JBTB Director
Numbers available on request
Timeline
Outside Sales Representative
Hytorc
09.2022 - 06.2023
Outside Sales Representative
Continental Western Corporation
02.2021 - 08.2022
Operations Manager
JBTB Holdings
08.2018 - 02.2021
Operations Supervisor
Hydratight
09.2008 - 07.2016
Machine Certificate - Machine Shop Technology
DVC
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