Robert Payne
New Bern,NC
Summary
Adept at operations management and fostering customer satisfaction, I leveraged my strong work ethic at Payne's Home Renovations LLC to streamline processes and enhance service quality. My background includes comprehensive skills in vehicle maintenance and safe driving practices, achieving a notable increase in efficiency and client trust. Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Owner/Operator Foreman
Payne's Home Renovations LLC
02.2016 - 06.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Line Cook
North Carolina Department of Public Safety
03.2002 - 12.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Delivery Driver
Pepsi Bottling Group
03.1999 - 02.2002
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Maintained clean and safe vehicle, contributing to positive image of company.
Manufacturing Associate
Moen
11.1998 - 03.1999
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Organized work to meet demanding production goals.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
- Utilized hand tools and machinery to safely complete assembly processes.
- Assembled products to meet production requirements and daily established quotas.
- Loaded and unloaded materials from conveyor belts to support continuous production.
- Demonstrated versatility adaptability taking different roles responsibilities assigned including machine operator, quality inspector, or material handler.
Motor Transport Operator/Instructor
United States Marine Corps
04.1993 - 11.1997
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
- Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
- Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Reported defects, damage, and accidents to proper personnel.
- Reduced vehicle downtime through diligent maintenance and timely repairs, ensuring consistent operational readiness.
- Conducted thorough pre-trip inspections to identify potential issues before embarking on long-distance transports.
- Inspected vehicles and completed daily maintenance actions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Led convoy operations under challenging conditions, ensuring safe and timely delivery of all cargo.
- Ensured compliance with all safety regulations and protocols during transport operations, maintaining flawless safety record.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Education
No Degree - Carpentry
Central Carolina Community College
Sanford, NC06.2013
High School Diploma -
Zion Benton Township High School
Zion, IL06.1988
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Operations Oversight
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Mechanical Knowledge
- Materials Transport
- Vehicle inspections
- Accurate record keeping
- Safe Driving Practices
- Load security
- Safe Driving
- Transportation safety
- Vehicle Maintenance
- Delivery Scheduling
- Inclement weather driving
Timeline
Owner/Operator Foreman
Payne's Home Renovations LLC
02.2016 - 06.2024
Line Cook
North Carolina Department of Public Safety
03.2002 - 12.2014
Delivery Driver
Pepsi Bottling Group
03.1999 - 02.2002
Manufacturing Associate
Moen
11.1998 - 03.1999
Motor Transport Operator/Instructor
United States Marine Corps
04.1993 - 11.1997
No Degree - Carpentry
Central Carolina Community College
High School Diploma -
Zion Benton Township High School
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