Robert Peña Silvestre

Summary

Detail-oriented IT professional with expertise in supporting workstations, printers, and applications, including working knowledge of Windows OS, Mac OS, Microsoft 365, Office and Adobe products. Proven track record in resolving technical issues promptly, software diagnostics, documenting problems, managing data backups/restore, and collaborating with 3rd party vendors. Dedicated to providing user-friendly technology solutions and end-user training.

My skills extend to various areas such as desktop support, e-mail systems, Remote Support tools, application support, web technologies, videoconferencing, and IT security. With excellent written and verbal communication, analytical abilities, and exceptional customer service skills, I am adept at addressing end user desktop issues effectively.

Furthermore, my organizational skills, ability to write processes, and understanding of technical documentation enhance my capacity to contribute positively.

Known for my detail-oriented approach and a high sense of urgency, I'm eager to contribute to NYCIRB's IT goals and objectives.

Overview

years of professional experience

Certification

Work History

IT Support Coordinator

Convive Brands

01.2023 - Current

Trouble-shooting issues regarding Office 365, Google Suite, connectivity, computer hardware, and software (Mac and Windows).
Partner with IT team to ensure the security of our data and ability to work effectively with personnel on all levels.
Field questions from employees about software installation and hardware upgrades
Proficiency in Layer 1, standard knowledge of routing protocols.

Lead Cell Phone Repair Technician

Asurion

05.2021 - 01.2023

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Inventory management, hardware and software troubleshooting and repair.
Exercised good judgment and decision-making in escalating concerns and resolving issues.

Education

High School Diploma -

Passaic County Technical-Vocational Schools

Wayne, NJ

06.2013

Skills

Entry Level Network Configuration, monitoring and troubleshooting
Helpdesk Administration
Point of Sale System and printer technical support

Experience in O365, Google Suite, Adobe
Proprietary user data management, back-ups and recovery of data
Cross-Functional work experience including third party vendor

Certification

• CompTIA, Network+ | 06-2023

• Cisco, CCST Networking | 08-2023

• CCNA, in-progress

Accomplishments

Linkedin.com/in/robertps

Languages

English

Spanish

Timeline