Massage Therapist
Robert Peckham
Lotus Professional College
Sandston,VA
4
years of professional experience
Compassionate, empathetic and knowledgeable Licensed Massage Therapist with a solid foundation in therapeutic massage, specializing in acupressure, deep tissue, and hot stone massage techniques, and consistently receiving positive feedback for professionalism, empathy, knowledge and client care.
Work History
Massage Therapist
3 Months- Provided therapeutic massage services tailored to clients' needs
- Utilized several massage techniques, including acupressure, hot stone, and deep tissue to address the various conditions experienced by the client.
- Achieved high levels of customer satisfaction with active listening skills and clear communication about treatment plans.
- Educated clients on self-care practices and post-session recommendations to maximize and maintain the benefits of the session.
- Scheduled and received digital payments from the clients.
- Maintained accurate and in-depth SOAP notes for each session to ensure effective treatment planning and progress tracking.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Provided deep tissue myofascial release, and hot stone massages for alleviating chronic pain, leading to noticeable improvement in pain and range of motion, client satisfaction and retention.
Customer Service Representative
3 Years 8 Months- Assisted customers with product selections and provided detailed information.
- Managed returns and exchanges according to company policies and procedures.
- Maintained a positive attitude while addressing challenging customer situations.
- Quickly developed positive rapport with customers by providing personalized assistance and in-depth knowledge of products and services.
- Maintained detailed records of customer interactions, transactions, inquiries and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected payments from customers and arranged for deposits with management.
Customer Service Representative
3 Years 10 Months- Assisted customers with product selections and provided detailed information.
- Managed returns and exchanges effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Quickly developed a strong rapport with customers by providing personalized assistance to assess and meet their needs.
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
- Efficiently performed payment transactions with customers.
Education
Massage Therapist - Massage
Master of Science - Traditional Chinese Medicine
Bachelor of Arts - History
Skills
Active listening
Punctuality and reliability
Information security
Swedish massage
Acupressure massage
Myofascial release
Deep tissue massage
Trigger point therapy
Postural assessment
Typing proficiency
Treatment planning
Effective communication
Professional ethics
Customer consultation
Session documentation
Social skills
Timeline
Massage Therapist
Lotus Professional College
05.2026 - 08.2026Read More
Customer Service Representative
Alchemists
09.2022 - 05.2026Read More
Customer Service Representative
REI
07.2022 - 05.2026Read More
Colorado Chinese Medicine University
Master of Science from Traditional Chinese Medicine
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Lotus Professional College
Massage Therapist from Massage
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Keene State College
Bachelor of Arts from History
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