Robert Pederson
South Lake Takoe,CA
Summary
Seasoned General Manager with proven business acumen and 35 years of comprehensive experience. Polished in maintaining budgets and creating and implementing successful policies and procedures. Analytical and diligent professional committed to improving operational efficiency and maximizing profitability.
Overview
40
40
years of professional experience
Work History
Local Sort Supervisor
UPS
South Lake Tahoe
09.2023 - Current
- Performed administrative tasks such as creating purchase orders, filing paperwork and submitting payroll information.
- Enforced company policies and procedures in a consistent manner.
- Developed and maintained effective working relationships with all departments within the facility.
- Supervised, trained and evaluated staff performance on a regular basis.
- Established clear expectations and goals for each shift while providing guidance and support when needed.
- Investigated customer complaints regarding late deliveries or damaged items ensuring corrective action is taken promptly.
- Monitored daily productivity of employees to ensure work was completed efficiently and accurately.
- Resolved customer inquiries promptly and professionally.
- Assisted in establishing processes for sorting packages according to size, weight, destination and other characteristics.
- Facilitated communication between management and front line workers in order to foster an environment of collaboration and trust.
Estimator
Welcome's Auto Body
South Lake Tahoe
09.2022 - Current
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Communicates frequently with project managers regarding progress updates on bids and estimates submitted by the company.
- Advises management regarding cost savings opportunities throughout the course of a project.
- Maintains accurate records of estimated versus actual costs incurred during projects.
- Creates detailed reports outlining estimate assumptions used during bidding process.
Owner/Operator
Lakeside NAPA Auto Parts
South Lake Tahoe, CA
04.2006 - 05.2022
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Managed sales presentations to promote product and brand benefits.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Hosted special events to boost brand awareness and increase community engagement.
- Developed and implemented successful sales strategies to meet business goals.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Warehouse Manager
Lakeside NAPA Auto Parts
South Lake Tahoe, CA
04.2006 - 05.2022
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Trained staff on material handling processes to reduce shipping times.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Operated forklifts to fill or empty overhead spaces.
- Collected stock location orders and printed requests to maintain inventory control.
- Identified, investigated and corrected inventory issues.
General Manager
Lakeside NAPA Auto Parts
South Lake Tahoe, CA
01.2000 - 04.2006
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Auto Parts Counterperson
Lakeside NAPA Auto Parts
South Lake Tahoe, CA
02.1987 - 01.2000
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received, examined and reshelved returned parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
Delivery Driver
Lakeside NAPA Auto Parts
South Lake Tahoe, CA
12.1984 - 02.1987
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Submitted accurate invoices, shipping paperwork and logs to support timely record-keeping.
- Navigated and operated box trucks to deliver products and materials.
- Operated forklifts, hand trucks and pallet jacks to load and unload vehicles.
- Maintained safe driving habits to protect property and general public on roadways.
- Performed deliveries throughout greater South Lake Tahoe area.
- Educated new employees at orientation meetings.
Education
Business Management - General Business Operations
Genuine Parts Company
Atlanta, CA02.2007
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06.1980
Some College (No Degree) - Political Science
Carroll College
Helena, MTSkills
- Operations Oversight
- Staff Scheduling
- Training Management
- Customer Service Management
- Sales Tracking
- Goal Setting
- Hiring and Onboarding
- Records Organization and Management
- Policy Development and Enforcement
Timeline
Local Sort Supervisor
UPS
09.2023 - Current
Estimator
Welcome's Auto Body
09.2022 - Current
Owner/Operator
Lakeside NAPA Auto Parts
04.2006 - 05.2022
Warehouse Manager
Lakeside NAPA Auto Parts
04.2006 - 05.2022
General Manager
Lakeside NAPA Auto Parts
01.2000 - 04.2006
Auto Parts Counterperson
Lakeside NAPA Auto Parts
02.1987 - 01.2000
Delivery Driver
Lakeside NAPA Auto Parts
12.1984 - 02.1987
Business Management - General Business Operations
Genuine Parts Company
High School Diploma -
South Tahoe High School
Some College (No Degree) - Political Science
Carroll College
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