ROBERT PEDIGO
Indianapolis,Indiana
Summary
Accomplished Security Guard and Public Contact Team Supervisor with a proven track record at the Department of Veterans Affairs, enhancing cross-functional collaboration and workplace safety. Expert in security camera monitoring and verbal communication, I significantly improved team performance and compliance adherence, demonstrating a strong work ethic and punctuality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Crowd Manager position. Ready to help team achieve company goals.
Overview
42
42
years of professional experience
Work History
Security Guard
ESG and CSC
01.2010 - 05.2014
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Public Contact Team Supervisor
Department Of Veterans Affairs - United States Government
07.1972 - 08.2007
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Monitored compliance with company policies as well as legal regulations ensuring adherence at all times.
Education
Associate of Applied Science - Marketing
IVTC
IndianapolisSkills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Work ethic
- Punctuality
Timeline
Security Guard
ESG and CSC
01.2010 - 05.2014
Public Contact Team Supervisor
Department Of Veterans Affairs - United States Government
07.1972 - 08.2007
Associate of Applied Science - Marketing
IVTC
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