Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Pena

Presque Isle,ME

Summary

Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Driver

Fedex Ground
Quincy, MA
10.2019 - 01.2024
  • Delivered to residential and commercial locations
  • Received pick-ups and delivered them to the Fedex Ground warehouse
  • Loaded truck and properly secured items to prevent damages during transportation
  • Time management skills
  • Customer services and Problem Solving skills

Driver

Enterprise Holdings Inc., Rent-A-Car
Boston, MA
01.2023 - 07.2023
  • Drive and deliver vehicles locally or out of area as needed, following all rules of the road
  • Deliver customers and vehicles to appropriate destination in a safe and courteous manner
  • Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles
  • Organize travel route and ensure vehicle paperwork is accurate and timely
  • May need to communicate via 2-way radio or cellular phone
  • May be asked to clean vehicles
  • Perform miscellaneous job-related duties as assigned

Transporter

New England Auto Delivery
Boston, MA
09.2018 - 10.2019
  • Transports vehicles to various locations
  • Will pick-up and drop-off customers as required
  • Maintain courteous and professional behavior & appearance
  • Follow all company safety policies and procedures and protect company assets
  • Ability to work with minimal supervision while maintaining high energy

Sales Associate

The Home Depot
Watertown, MA
11.2016 - 09.2018
  • Providing a fast, friendly service by actively seeking out customers to assess their needs and provide assistance
  • Resolve customers concerns and escalate if necessary
  • Encourage customers to make purchases and directing them to products
  • Complete all assigned projects work in a timely manner

Service Desk

Fidelity Investments
Boston, MA
01.2015 - 07.2016
  • Monitor service desk emails and respond to customer through inbound calls to resolve reported issues
  • Create problem management tickets daily to ensure the incident is resolved by the set deadline
  • Approve 60 daily change management tickets in both shared and alpha regions for jobs to be migrated within the mainframe
  • Utilize the mainframe to verify that package IDs have been executed
  • Regularly leading a scrum call meetings of 20 people/Scrum Notes

Education

IT Training - Information Technology, Financial Operations

Year Up / Cambridge College
Boston, MA
07.2015

diploma -

Madison Park Technical Vocational High School
Boston, MA
06.2014

Skills

  • Fluent in English
  • Fluent in Spanish
  • Microsoft Word
  • Power Point
  • Excel
  • Outlook
  • OS X
  • Adobe Photoshop
  • Customer Service
  • Route Management
  • Defensive Driving
  • Loading and unloading
  • Navigational Systems and GPS
  • CDL License

Certification

  • IT
  • OSHA
  • NSC Professional Truck Driver Course

Timeline

Driver

Enterprise Holdings Inc., Rent-A-Car
01.2023 - 07.2023

Driver

Fedex Ground
10.2019 - 01.2024

Transporter

New England Auto Delivery
09.2018 - 10.2019

Sales Associate

The Home Depot
11.2016 - 09.2018

Service Desk

Fidelity Investments
01.2015 - 07.2016

IT Training - Information Technology, Financial Operations

Year Up / Cambridge College

diploma -

Madison Park Technical Vocational High School

Similar Profiles

CREATE PROFILE
Robert Pena