ROBERT PEOPLES
Tempe,AZ
Summary
Applying evidence-based methodologies to increase profits and improve human and organizational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst | Learning & Development Strategist
Green Dot Corp
AZ
01.2023 - Current
- Conduct regular internal audits and reviews of Lines of Business (LOB) transactions and processes to ensure compliance with company standards leading to a 20%
- Monitor transaction processing times to identify bottlenecks and streamline operations for faster and more efficient customer experiences
- Verify the security protocols in place to protect customer data and financial transactions, continuously improving data privacy and cybersecurity measures
- Orchestrates Joint Calibration Model (JCM) meetings to facilitate cross-functional collaborations, aligning diverse modalities and teams to ensure consistency.
Employee Engagement Officer
Terros Health
Phoenix, AZ
01.2017 - 01.2019
- Spearheaded a successful diversity recruitment initiative, resulting in a 20% increase in the representation of underrepresented minorities among behavioral health providers
- Utilized data analytics to assess the effectiveness of DEI initiatives, resulting in a 15% increase in patient satisfaction scores among diverse demographic groups
- Actively engaged with community organizations and stakeholders to better understand the unique needs and challenges of various populations
- Created partnerships to expand access to behavioral health services for marginalized communities.
Policy Writer | Educator
Affinis Humanity
Phoenix, AZ
01.2014 - 01.2017
- Successfully lobbied senators and house representatives in Arizona to advocate for and defend the principles of the First Amendment and Humanistic Education
- Developed and maintained legislator scorecards based on their voting records related to secular issues, empowering constituents with data-driven insights and encouraging accountability
- Collaborated with advocacy groups and coalitions to influence legislative decisions, supporting bills and policies that align with secular values
- Received positive feedback and endorsements from political leaders who attended the workshops, resulting in increased awareness and commitment to First Amendment principles.
Education
B.S - Industrial Psychology
University of Phoenix
Skills
- Public Speaking
- Program Management
- Leadership
- Verbal and Written Communication
- Mentoring
- Lobbying
- Regression Analysis
- Curriculum Building
- Auditing
- Recruiting
- Policy Writing
- Human Resources
- Political Strategies
- Compliance Regulations
Certification
Agile Leadership Certificate, University of Colorado
Applications
- Wave
- Salesforce
- Microsoft Teams (MS)
- NorthStar
- CSTAT
- Zendesk
- Jira
- Remote Desktop
- MS & Google Suite
- GBI Reporting
Personal Information
Title: Industrial Psychology | Learning & Development Strategist
Timeline
Quality Assurance Analyst | Learning & Development Strategist
Green Dot Corp
01.2023 - Current
Employee Engagement Officer
Terros Health
01.2017 - 01.2019
Policy Writer | Educator
Affinis Humanity
01.2014 - 01.2017
B.S - Industrial Psychology
University of Phoenix
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