Robert Peralta
Thiells,NY
Summary
Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team.
Overview
5
5
years of professional experience
Work History
Parts Counter Person
Kia Of West Nyack
West Nyack, NY
11.2021 - 09.2022
- Compared inventory use against materials planning to verify consistent product availability and adequate production support.
- Coordinated inventory and off-line receiving, transferring and tracking of parts inventory.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
Assistant Store Manager
AutoZone
Nanuet, NY
04.2019 - 10.2021
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Flex Team Member
Target
Spring Valley, NY
09.2018 - 01.2019
- Scanned items when pulling from shelves to update system stock information.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
- Staged final products for shipment.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Medical Records Clerk
Manhattan Medical Healthcare
New York, NY
06.2017 - 08.2017
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Education
Associate of Applied Science - Liberal Arts And Sciences
Rockland Community College
Suffern, NY05.2019
Skills
- Coordinating Paperwork
- Reviewing Deliveries
- Inventory Auditing
- Invoice Processing
- Ordering Parts
- Vendor Relations
- Problem-Solving Skills
- Money Transfer Systems
- Clean Driving Record
- Complaint Handling
- Maintenance & Repair
- Friendly, Positive Attitude
- Planning & Organizing
- Microsoft Office
- Conflict Resolution
- Fluent in Spanish
- Critical Thinking
- Customer Service
- Computer Skills
- People Skills
- Team Management
- Data Management
- Basic Math
- Supervision & Leadership
Timeline
Parts Counter Person
Kia Of West Nyack
11.2021 - 09.2022
Assistant Store Manager
AutoZone
04.2019 - 10.2021
Flex Team Member
Target
09.2018 - 01.2019
Medical Records Clerk
Manhattan Medical Healthcare
06.2017 - 08.2017
Associate of Applied Science - Liberal Arts And Sciences
Rockland Community College
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