Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Perez

Portland

Summary

IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service. Carried out professional installation work and repair to commercial and residential HVAC and air handling units. Trained in working at heights. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Driscoll Health System
11.2023 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Supported end-users in various applications to optimize their productivity and performance.
  • Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.

HVAC Installer

Longs Heating And Air
01.2021 - Current
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Performed routine maintenance on heating and cooling systems.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Inspected cooling systems and identified potential problems.
  • Worked on both home and business units for maintenance, repairs, and new installations.

Bookkeeper

HEB Grocery Store
03.2018 - 10.2020
  • Maintained and processed invoices, deposits, and money logs.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled and corrected issues with financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Reduced financial discrepancies through transaction monitoring and management.

Cashier

HEB Grocery Store
03.2015 - 03.2018
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

Associate of Applied Science - Network Administration And Information Security

Del Mar College
Corpus Christi, TX
12-2026

Associate of Applied Science - Heating, Air Conditioning, And Refrigeration Installation And Repair

Del Mar College
Corpus Christi, TX
05-2024

Skills

  • Piping and Brazing
  • Heating and Cooling Systems
  • Package and Split Systems
  • Running Wires
  • Soldering
  • Air Conditioning Knowledge
  • Refrigerant Reclaiming
  • Leak Testing
  • Hardware repair
  • Remote system analysis
  • Remote support
  • Software installation
  • Software updates

Certification

EPA Universal Certification, Commercial and Residential HVAC Level 1 and 2

Timeline

Help Desk Technician

Driscoll Health System
11.2023 - Current

HVAC Installer

Longs Heating And Air
01.2021 - Current

Bookkeeper

HEB Grocery Store
03.2018 - 10.2020

Cashier

HEB Grocery Store
03.2015 - 03.2018

Associate of Applied Science - Network Administration And Information Security

Del Mar College

Associate of Applied Science - Heating, Air Conditioning, And Refrigeration Installation And Repair

Del Mar College

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