Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amy Fisher

Elizabeth,Pa

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Income Specialist

Dollar Energy Fund
04.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

CSR 1

Dollar Energy Fund
09.2021 - 04.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Implemented and developed customer service training processes.

Stay at Home Mom

None At This Time
08.2020 - 09.2021
  • I had to quit my job due to Covid 19 to stay at home with my child due to the fact that her school was shut down for a period of time

City Carrier Assistant

USPS
11.2018 - 08.2020
  • Delivered mail pieces and parcels to customers along assigned route
  • Sorted and arranged mail pieces in delivery sequence for assigned route
  • Monitored and safeguarded vehicle and parcels in alignment with organizational policies
  • Prepared mail for forwarding and maintained change-of-address records
  • Loaded mail into Postal Service vehicles for distribution
  • Collected postage due and signatures for certified mail
  • Returned undeliverable mail and submitted monies and receipts to post office
  • Obtained signed receipts for registered, certified, and insured mail
  • Collected mail from homes, businesses and public mailboxes across Elizabeth
  • Delivered exceptional customer service in every interaction, including answering questions and describing services
  • Helped patrons locate missing packages and undeliverable mail
  • Documented, protected and turned in money and receipts collected along route
  • Scanned labels on letters or parcels to confirm receipt
  • Prepared mail for delivery or transportation with proper bundling.

Catering Assistant

Woody's Restaurant
08.2018 - 11.2018
  • Maintained warm and professional demeanor while welcoming and directing event attendees to designated tables or venue areas
  • Set up tables, decorations, and action stations for every event
  • Identified attendees in need of assistance by strategically circulating event floor while serving food and beverages to guests
  • Adhered closely to health and safety regulations when handling food and beverages
  • Coordinated catering deliveries to businesses across the area with as many as 300 on high-volume days
  • Maintained health and safety standards by regularly cleaning and sanitizing equipment, utensils, and work areas
  • Supported smooth execution of each event by gathering and transporting food and supplies to and from event locations
  • Delivered appetizing foods by prepping and plating items attractively
  • Protected customers with safe food handling and careful cleaning
  • Minimized spoilage risks by always storing ingredients properly
  • Kept kitchen organized by cleaning up waste and leftover foods
  • Vacuumed dining area and swept and mopped kitchen floor
  • Prepared for busy periods by cutting, slicing and washing frequently used ingredients
  • Assisted with food service by working closely with servers to move food out quickly
  • Mixed ingredients and prepared special dressings and sauces for cooks
  • Avoided waste through consistent stock rotation and correct portioning.

Stay at Home Mom

05.2014 - 08.2018
  • Had my child in July of 2014

General Manager

Rita's Italian Ice
07.2012 - 05.2014
  • Coordinated Ice and Custard operations with team of 15 skilled workers, delegating tasks and organizing schedules
  • Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
  • Developed successful training programs based around culture focused on employee empowerment and customer service
  • Supervised staff, managing day-to-day business operations
  • Managed special events with practiced eye for important details such as vendor schedules and expected demand
  • Improved business operations by tracking trends and aligning business strategies with needs
  • Directed 15 member administrative staff and handling business finances
  • Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
  • Maintained optimal employee coverage for business needs with well-prepared team schedules.

Second Cook

Five Star Quality Care
03.2004 - 07.2012
  • Cooked regional meat, seafood and vegetarian recipes for seasonal menu options
  • Memorized recipes and cooked meals to meet all required nutrition and portion specifications
  • Followed corporate recipes and standards to prepare consistent menu options
  • Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review
  • Prepared ingredients in advance for on-demand orders and recipes
  • Operated all kitchen equipment safely and in accordance with OSHA regulations
  • Cleaned and maintained walk-in refrigerators, gas stoves, and commercial ovens
  • Covered kitchen needs by cross-training in different positions and filling in for absent team members
  • Washed and cut produce and garnishes
  • Prepared and served beverages, such as coffee or juice
  • Prepared ingredients and equipment for all kitchen stations to increase efficiency
  • Measured and mixed ingredients to follow recipes, cooking items according to instructions
  • Managed kitchen supply inventory and requisitioned needed supplies
  • Prepared multiple orders simultaneously
  • Accommodated special requests, substitutions or adjustments to meet dietary restrictions
  • Cleaned and sanitized kitchen surfaces and equipment to prevent cross-contamination in alignment with safe food handling guidelines
  • Plated and examined completed orders to verify quality and portion size
  • Regulated temperature of cooking and heating equipment, verifying proper cooking and storage temperatures.

Photographer

Sears Portrait Studio
06.1999 - 03.2010

Education

General -

Elizabeth Forward High School
Elizabeth, PA
06.1995

Skills

  • Organized
  • Multi-tasking
  • Good Customer Service Skills
  • Strong communication
  • Relationship building
  • Positive Attitude
  • Punctuality and Work Ethic
  • Complex problem-solving
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Attention to Detail

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Data Processing in the development of submitting applications

Timeline

Income Specialist

Dollar Energy Fund
04.2022 - Current

CSR 1

Dollar Energy Fund
09.2021 - 04.2022

Stay at Home Mom

None At This Time
08.2020 - 09.2021

City Carrier Assistant

USPS
11.2018 - 08.2020

Catering Assistant

Woody's Restaurant
08.2018 - 11.2018

Stay at Home Mom

05.2014 - 08.2018

General Manager

Rita's Italian Ice
07.2012 - 05.2014

Second Cook

Five Star Quality Care
03.2004 - 07.2012

Photographer

Sears Portrait Studio
06.1999 - 03.2010

General -

Elizabeth Forward High School

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Amy Fisher