Service Technician
ADT Security
Madison Heights
12.2024 - Current
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Performed onsite repair of equipment at customer locations.
- Set up and operated mechanical and manual tools and equipment.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Provided technical support to customers over the phone and in person.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Installed new systems according to manufacturer specifications.
- Kept records of parts and equipment used in projects to update inventory.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Conducted service appointments to diagnose and fix problems.
- Maintained accurate records of service calls, repairs, and parts used.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Communicated with distributors to acquire necessary equipment for projects.
- Resolved software-related issues by troubleshooting programs and applications.
- Installed new components or replaced defective parts to restore functionality.
- Collaborated with team members to complete projects efficiently and effectively.
- Diagnosed problems and determined solutions for various customer issues.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
