Robert Perna
Aurora,ON
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Toronto Catholic District School Board
2026.01 - Current
- Developed lesson plans aligned with curriculum standards to enhance student learning.
- Fostered positive classroom environment to encourage student participation and engagement.
- Implemented various teaching strategies to accommodate diverse learning styles effectively.
- Assessed student performance through regular evaluations and provided constructive feedback.
Customer Service Representative
LCBO
2020.05 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Trained new team members on company policies and operational procedures.
- Implemented process improvements to enhance customer satisfaction and service delivery.
- Managed inventory levels, ensuring product availability for customers at all times.
Labourer
City Of Vaughan
2022.04 - 2024.11
- Operated and maintained landscaping equipment to ensure efficient project completion.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Education
Bachelor of Science - Education
Tyndale University
Toronto, ON2025-12
Bachelor of Arts -
Wilfrid Laurier University
Waterloo, ON 2023-10
Skills
- Strong work ethic
- Flexible and adaptable
- Customer service
- Active listening
- Critical thinking
- Relationship building
Certification
- First Aid certified
- Sidewalk Tractor certified
- Skid Steer certified
Timeline
Teacher
Toronto Catholic District School Board
2026.01 - Current
Labourer
City Of Vaughan
2022.04 - 2024.11
Customer Service Representative
LCBO
2020.05 - Current
Bachelor of Science - Education
Tyndale University
Bachelor of Arts -
Wilfrid Laurier University