Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Pfeil

Huntingtown,MD

Summary

Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Vice President of Operations

RJA Electrical Service
06.2013 - 01.2024
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Increased profitability with cost control measures and revenue generation initiatives.
  • Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Drove sustainable growth and profitability by staying current with industry trends and adapting operational strategies accordingly.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Drove team engagement to achieve aggressive company targets.
  • Supported project management team for optimal performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Owner

Patuxent River Electric
07.2007 - 06.2013
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Managed day-to-day business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Education

Trade School

IBEW Local 26
6220 Kansas Ave Washington D.C.

High School Diploma -

Frederick Douglass High School
Upper Marlboro, MD
05.1981

Skills

  • Operations Oversight
  • Business Development
  • Contract Negotiation
  • Employee Motivation

Certification

Active Notary till 2027

Jurisdictions Electrical Licenses currently Inactive

Timeline

Vice President of Operations

RJA Electrical Service
06.2013 - 01.2024

Owner

Patuxent River Electric
07.2007 - 06.2013

Trade School

IBEW Local 26

High School Diploma -

Frederick Douglass High School

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Robert Pfeil