Summary
Overview
Work History
Education
Skills
Timeline
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Robert Phillips

Carterville,MO

Summary

Accomplished General Manager at Kentucky Fried Chicken, adept in leadership and communication, significantly improved sales and customer satisfaction. Expert in cash handling and fostering team unity, demonstrated through successful promotional strategies and employee retention. Skilled in guest services, ensuring operational excellence and profitability.

Overview

27
27
years of professional experience

Work History

Table Games Dealer

Buffalo Run Casino & Resort
03.2005 - 05.2024

Assistant Manager

Pizza Inn
07.2003 - 03.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

General Manager

Kentucky Fried Chicken
04.2002 - 06.2003
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Co Manager

Wendy's
05.1997 - 04.2002
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.

Education

High school diploma -

Skills

  • Time Management
  • Cashiering
  • Guest Services
  • Math
  • Basic Math
  • Bartending
  • Cash Handling
  • Communication Skills
  • Customer Service
  • Guest Relations Experience
  • Kitchen Experience
  • Food Preparation
  • Upselling
  • Cleaning Experience
  • Laundry
  • Leadership
  • Sales

Timeline

Table Games Dealer

Buffalo Run Casino & Resort
03.2005 - 05.2024

Assistant Manager

Pizza Inn
07.2003 - 03.2005

General Manager

Kentucky Fried Chicken
04.2002 - 06.2003

Co Manager

Wendy's
05.1997 - 04.2002

High school diploma -

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Robert Phillips